Business Analyst / Technical Project Manager

The Opportunity

Following the tremendous success of Featurespace, our team is expanding globally, and we have an exciting opportunity for a Business Analyst / Technical Project Manager in our Singapore office.

The successful candidate will join a vibrant and growing team in the APAC region at an exciting time in their development, as the company continues it’s impressive growth.

The Business Analyst / Technical Project Manager role is a new and exciting hybrid role on our global Delivery team that will be responsible for the elicitation of customer journeys and the capture of requirements during customer project implementations, to ensure that they are reflected within our tailored ARIC solutions.

The role will involve building a strong relationship of trust with the customer to support them through their delivery, including with all aspects of their deliverables, and rollout of ARIC; understanding their project and transitioning into a BAU role. Providing best practice and recommendations for internal processes, e.g. installation process, kick off, and workshop structure, you will empower and lead a team of Delivery consultants to ensure the project’s success, focussing on delivering successful projects in the shortest possible time frame.

Day to Day

  • Working directly with customers (internal and external) during a project delivery to gain detailed understanding of the customer, system, process, and data – leading workshops and ensuring that their requirements are fully extracted, captured, and understood by the Featurespace internal delivery teams, and incorporated to deliver an optimal ARIC solution
  • Responsible for creating functional solution design, requirements traceability matrix, user and process flow documentation
  • Building a strong technical and product understanding of the ARIC platform and using this to guide customers in how the platform configurations can be tailored to suit their needs
  • Communicating with internal/external customers providing feedback and recommendations back to business stakeholders (SME’s/Product Management/Marketing/Delivery)
  • Partaking in and contributing to product development working groups, working alongside SMEs, product and UI teams to represent the customer desires/wishes and identify opportunities to design features that improve the platform offering
  • Support project delivery teams to land projects successfully
  • Providing strong business analysis, process, and technical understanding to the team
  • Understand the commercial proposition and influence the scope of delivery
  • Execution of medium-sized strategic projects, or lead the implementation of key internal initiatives within Featurespace
  • Define and manage project scope, plans, dependencies and the timelines and critical path
  • Identify and proactively manage stakeholders (both internal and external)
  • Ensure proper risk and issue resolution throughout the projects life cycle
  • Maintain standard business implementation organisational structures, team structures, work breakdown structures, work planning, issue logs, decision logs, change control and executive reports
  • Support the delivery of a successful ARIC implementation project including helping our customers to prepare for a successful project
  • Support our customers throughout the life cycle of an ARIC deployment, from scoping through to handing over to post-live support and maintenance
  • Provide training and knowledge transfer for our customers (Delivering projects at Featurespace, ARIC product features, roadmap, ML & ARIC best practice) through workshops and meetings
  • Provide direct input to customised demos, workshops and scoping sessions as part of the project delivery
  • Work with the customer to define and manage detailed scope, delivery strategy, success criteria and implementation plans – ensuring that scope in SoW is kept on track and is in line with client expectations
  • Coordinate cross-functional tasks between various internal and external areas to ensure successful project outcomes
  • Communicate project status to all internal and external stakeholders
  • Provide clear visibility and regular reporting of project status and key priorities via executive dashboards that include: project timelines, milestone tracking, risk/issue identification
  • Effectively manage communication with all stakeholders
Apply now

Meet Rosanna, Senior Implementation Engineer at Featurespace

Check out Rosanna’s blog to see what life at Featurespace is really like!

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About you

Please note: we are looking to accept applications from Singaporeans only for this role. We are not looking to provide any employment passes for this role at this point in time. 

Must haves:

  • Experience of delivering large software implementation projects
  • Strong understanding of business analysis techniques and project delivery methodologies
  • Must possess the capability to understand, elicit, and capture detailed technical and functional requirements and communicate these at a level appropriate to the audience
  • Proven ability to engage with different roles within the internal business such as sales, SME, technical and implementations as well as external customers
  • Willingness to get stuck in and support your fellow Product Delivery team members and Featurespace colleagues
  • Strong project management and organisation skills.
  • Ability to meet deadlines and work under pressure
  • Background or interest in fraud and financial crime
  • Excellent written and verbal communication, and English language skills are required

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Enthusiastic, with a can-do attitude
  • Great teamwork
  • Adaptability
  • Professional
  • Go the extra mile
  • A passion to work for one of the fastest growing fraud prevention technologies in the world


And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: we are looking to accept applications from Singaporeans only for this role. We are not looking to provide any employment passes for this role at this point in time. 

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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