Cambridge or London, UK

Chief Communications & Marketing Officer

The Opportunity

As ourChief Communications and Marketing Officer your mission is to position Featurespace as the most valued and respected enterprise fraud and financial crime prevention technology globally.

As part of this mission, you will:

  1. Build and protect Featurespace’s global brand and reputation
  2. Generate high quality leads that become customers and advocates

You will do this by helping us surprise and delight our customers, and by building belief and trust in the transformative impact of our people and technology.

This role can be based in either our Cambridge or London office, on a hybrid basis. Our Communications & Marketing team are based in Cambridge, so you will ideally be comfortable travelling to this office regularly. If you’re interested in the role but require more flexibility, please speak to us! 

Day to Day


You will be responsible for executive communications, media and investor relations, social impact, events management, and corporate communications. You will also work closely with HR to oversee internal communications.

This will include:

  • Narrative development, message creation and alignment
  • Reputation management
  • Positioning and industry leadership
  • Leadership on company purpose, values, and culture
  • Crisis communications and issues management
  • Social media and content marketing
  • Data analysis, operationalization of communications plans and measurement
  • Strategic communications advice to the SMT


You will be responsible for planning, developing, implementing and monitoring the overall business marketing strategy.

This will include:

  • Setting overall brand direction and development, as well as marketing goals, objectives and key results
  • Align with product, sales and customer success teams around marketing objectives
  • Plan, implement and manage Featurespace’s global marketing strategy
  • Design, plan and execute effective marketing campaigns
  • Contribute to the overall growth of the company by generating high quality leads
  • Own the look and content of online channels to maximise visitor engagement and conversion
  • Review and manage content marketing strategy
  • Track marketing performance on a regular basis and present reports
  • Create and present the annual marketing strategy
  • Agree and maintain the marketing budget
  • Use data and reports to make evidence-based decisions
  • Stay up to date with the latest technology and best practices
Apply for job

Meet Rosanna, Senior Implementation Engineer at Featurespace

Check out Rosanna’s blog to see what life at Featurespace is really like!

Read Rosanna's blog

About you

Must haves:

  • Extensive experience in strategic communications and marketing
  • Customer-centric focus
  • Well-developed communication and presentation skills – written and verbal
  • Excellent organisational and time management skills
  • In-depth knowledge of goal setting, data analysis, and reporting
  • Proven leadership experience in global, diverse and multi-cultural environments
  • MBA, MA in Marketing, Management or similar relevant field

Great to haves:

  • Experience in a commercial and sales role, having to grow a business or service line
  • Consultancy experience in business strategy, strategic communications, or marketing
  • Financial communications experience
  • Relevant marketing certifications e.g. CIM
  • Hands-on experience with CRM and SEO tools like Google Analytics, Google Adwords, HubSpot, WebTrends, SalesForce

Equal Opportunities

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.