Cambridge or London, UK

Commercial Trainer

The Opportunity

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile. 

In your role as Commercial Trainer you will help us achieve our goals to ensure internal staff have high quality training and deliver success ultimately to customers by championing the onboarding induction, commercial training, and sales enablement for the Commercial function of the business. This will involve coordinating and creating contents, updating the Learning Management Platform (LMS), checking understanding through quizzes and accreditations and ensuring one source of truth for knowledge around the product, processes and domain. 

This role is based out of either of our Cambridge or London office.

Day to Day

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

  • Own all aspects of induction, training, and development for all teams within the Commercial business unit (there may be other internal teams that might benefit as well).
  • Responsible for scheduling and organising induction training for all new starters, ad-hoc training and ongoing enablement within Commercial for Sales, Presales, SME, Bid and Sales Support and any supporting departments e.g. Marketing, product
  • Follow up and check understanding with individuals post session and through accreditations
  • As the Commercial trainer, you will curate and create the content (videos, collateral and training courses) by working with various teams around the business including Product, Presales, Data Science and Marketing
  • Have an understanding of the product and processes in order to validate the content ensuring the messaging is clear and consistent from different sources
  • Maintain the Learning Management Platform (LMS) updating the course content, learning plans, and catalogues, quizzes, as well as enrolling people onto the correct courses
  • Feed into the strategy around training needs and requirement and any gaps
  • Running accreditations for all commercial members on sales deck and demo and tech deck for technical consultants
  • Ensure all training material is kept up to date and training and content is delivered to the highest quality
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Meet Rosanna, Senior Implementation Engineer at Featurespace

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About you

  • Strong academic background (Technology or scientific degree)
  • Experience in Fraud and Financial Crime domain, Analytical strategies and Payment is desired
  • Experience delivering training/ workshop content to customers or internal staff
  • Coaching, teaching and learning and development experience desired
  • Strong creative presentation and technical writing skills including skills to convey learning objectives across to others – PowerPoint, videos, workshops, elevator pitches and crib sheets
  • Experience in a sales/ presales role and exposure to C-level meetings for sales pitches, sales lifecycle and deal management
  • Ability to learn new information quickly and comfortable presenting on it and filling in the gaps even if the details may be incomplete
  • Basic understanding of analytical techniques including statistical modelling and Machine Learning
  • Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage
  • Strong ability to engage with different roles in the internal business such as sales, accounts, technical, SME’s, product and marketing

Personal Qualities

As a Commercial Trainer, you will ideally have the following qualities:

  • Enthusiastic
  • Detail orientated
  • Ambitious
  • Adaptive
  • Active listener
  • Outstanding team player
  • Proactive

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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