We are looking for top talent to join our growing team to be based in our London office; someone with a standout personality, customer-centric and high levels of integrity. The Customer Success team has the ultimate responsibility to safeguard the relationships with our customers and ensure they are achieving the outcomes they want from Featurespace. This is a role which requires tight co-ordination and time management working with every team in the business to provide comprehensive services, products and solutions to a customer.
Reporting to the Global VP of Customer Success the successful candidate will work alongside the wider commercial and operational teams with the primary role of ensuring that our customers are getting the highest level of benefit from their investment in Featurespace. In parallel, you will ensure the Featurespace business is seen as the go to solution provider and a safe pair of hands for all fraud and risk related solutions inside our customers.
Our Customer Success Managers deliver a comprehensive customer-centric program designed to surprise and delight our customers. At Featurespace Customer Success Managers are expected to manage customer expectations by being transparent and proactive and drive through opportunities for advocacy wherever possible. While expanding the revenue investment of a customer is part of the role, this should result from working closely with customers and truly understanding their needs.
Tier 1 accounts – A tier 1 account is defined as having an annual recurring revenue (or identified potential value) which is in the top sector of our customers.
Tier 2 accounts
Great to haves (but not required):
The work is often challenging and fast paced. As such we are looking for someone who has the following qualities:
And most importantly, a small-company attitude: willingness to adapt to a variable role, wearing many different hats from day to day.
If you think you’re a good fit for the role above, we would love to hear from you.
Fill out the short application form, upload your CV and one of the team will get back to you.
If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]
Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.
This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.
The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF.
Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.