London, UK

Director of Commercial Operations

The Opportunity

Featurespace are now looking for an enthusiastic, passionate, and innovative Director of Commercial Operations to join our London office, to help build and maintain a world-class sales organisation inside of Featurespace, across quality reporting, both within the team and more widely across the company.

As Director of Commercial Operations, your role will centre around ensuring every stage in the sales cycle is optimised and the sales team are operating in the best possible manner. Your overall success will be measured by the win rate, lead conversion rate, sales team retention, and qualitative feedback from other departments on the quality of reporting. As well an internal focus, you must ensure that the Commercial Organisation is aligned to create, develop, and close opportunities that provide world-class solutions to our customers to help them in the fight against financial crime.

Day to Day

  • Create processes and tools to increase efficiency across the Commercial Organisation
  • Identify areas to continuously improve and transform the Commercial Organisation
  • Manage Commercial Operations and Salesforce Admin in implementation of tools and processes to increase efficiency
  • Act as an intermediary between leadership, finance, and cross functional teams when modelling annual headcount planning, bookings targets, and other key annual planning modelling outputs
  • Lead operational planning and design for areas within the commercial team
  • Overall design of the sales processes
  • Board reporting design and creation
  • Define and manage the key performance indicators (KPI’s) for the Commercial Organisation
  • Enable a best-in-class sales forecast and pipeline operating cadence
  • Monitoring the overall health status of the pipeline as well as putting processes in place to ensure that the right notifications are made when there is any impact to the health of any part
  • Manage team to ensure that they are producing reports and dashboards that the Commercial Management Team can use to help them manage their subsequent teams
  • Provide guidance to Salesforce Administrator and Commercial Operations Manager on reporting requests
  • Sign off request changes to Salesforce instances
  • Track and query ROI of BD activities
  • Ensure that maximum ROI is achieved by monitoring output and sharing best practise and ideas across territory pods
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About you

Must haves:

  • Significant experience in Sales/Commercial Operations in Enterprise Software Sales
  • Experience of working cross-departmentally to drive alignment
  • Superb relationship building skills both internally and externally
  • Experience of driving and delivering change across a Commercial Organisation
  • Excellent stakeholder management, project management, and organisation skills
  • Advanced knowledge of


Great to haves:

  • Marketing Automation knowledge
  • Marketing Operations knowledge

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Works effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines
  • High energy with willingness to take on challenging projects
  • Enthusiastic
  • Ability to think big picture and drill down into the detail
  • Ambitious
  • Adaptive
  • Active listener
  • Outstanding team player and collaborator
  • Proactive
  • Works well under pressure


And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

As well as competitive salaries, we offer a range of benefits.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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