Cambridge, UK

EUC Technician

The Opportunity

In your role as a EUC Technician you will work as part of the wider IT Team to support our users and manage and maintain our IT Services.

You will primarily support our UK offices, as well as providing support to remote workers and other Featurespace locations. You will be supporting users of varying skill levels and across a range of devices. Windows 10, Linux (Ubuntu) and Apple Mac.

You will be responsible for the lifecycle of End User devices, building images for deploying End User devices, ensuring machines are compliant with patches, supporting application deployment to End User devices, resolving issues, involved in hardware asset tasks and sharing information with the Service Desk team on process and policy.

This role will be based in our Cambridge office with some occasional travel to our other office locations.

Day to Day

We hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

  • Responsible for of End User Computer (EUC) devices supporting Windows, Linux, Mac OS and iOS
  • Supporting application deployment to End User devices and contributing to written policies on device and application security
  • Creating and using scripts in Powershell, AD Group Policy and Bash, to automate processes and improve end user experience
  • Deploy Windows Patches and Application updates to End User Windows estate
  • Generating reports from Endpoint management and Patching Solutions to ensure all machines are compliant with policies including device encryption, sharing findings with ServiceDesk Manager and Licence and Asset Manager
  • Working with end users to troubleshoot any issues with application installations, applying patches including firmware, creating clear end user communications, and supporting documentation
  • Continuous improvement of established process to build and test images for Windows, Linux and Mac End User Devices, including updating documentation and regularly sharing information with Service Desk team
  • Imaging machines for team to deploy to end users
  • Participating in Hardware Asset tasks, such as machine specifications, desk set-ups and disposal
  • Working on Service Desk tickets for End Users supporting a range of systems
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About you

Must haves

  • A passion for exceptional customer service, valuable when supporting teams in remote locations
  • Experience of working with End Users to troubleshoot and resolve device issues
  • Strong knowledge of Windows 10, Linux and MacOS
  • Understanding of Windows OS patching lifecycle, and Active Directory administration
  • Experience of solutions for imaging Microsoft Windows devices
  • Experience of creating configuration for Linux
  • Demonstrable experience of Powershell, Microsoft Group Policy and Bash
  • Experience of solutions to manage End User Devices, such as remote support tools, issuing remote wipe, exporting details of device configuration, and removing devices
  • Previous Experience of working in a Service Desk environment, AD On Prem and Azure, Microsoft Office 365, Linux OS troubleshooting and using IT Ticketing Systems to manage tickets

Great to haves

  • Good knowledge of MacOS utilities such as JAMF
  • Experience of using configuration management tools such as Ansible, Salt or Puppet
  • Understanding of DNS, DHCP and Microsoft AD Domain Sync
  • Proactive working approach to sharing information and being “one step ahead”
  • Ability to see short projects through to completion
  • Managing Mobile Devices using MDM solutions, such as Microsoft InTune and Azure Compliance Policies
  • Experience of managing Self-Service application solutions
  • Reporting on KPIs and working to SLAs
  • Writing clear end user communication and user guides
  • Knowledge of ITIL and IT Hardware Asset Management

Personal Qualities

As an EUC Technician, you will also ideally have the following qualities:

  • Adaptable
  • Professional
  • Go the extra mile
  • A passion to work for one of the fastest growing fraud prevention technologies in the world

And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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