Head of Implementation Engineering - EMEA

The Opportunity

In your role as  Head of Implementation Engineering – EMEA you will help us achieve our goals and deliver success on behalf of our customers by: 

  • Supporting, mentoring, and training your team members to enable them to do excellent work. It is as much about creating a happy, healthy, world-class Implementation team as it is about the outcomes of the customer implementations themselves.
  • Establishing strong relationships with the leads for other regions to ensure knowledge travels effectively and consistently across the entire team
  • Influencing Product and Engineering teams to improve the deliverability of our solutions

Implementation Engineers at Featurespace are responsible for configuring deploying and integrating our award-winning ARIC platform to protect our customers from fraud and financial crime. 

For this role we are happy to consider remote working, but need a willingness to travel Cambridge when required.

Day to Day

Responsibilities

As a growing company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required:

  • Line managing Implementation Engineering teams in EMEA, including performance, mentoring, training, recruitment and personal development
  • Focusing on welfare and support of individual team members: encouraging good work-life balance, managing stress and health, team social activities and general fun! 
  • Supporting Implementation Engineers with customer communication – e.g. technical escalation meetings
  • Driving for ARIC to be developed in a way that is conscious of delivery – reviewing new features and technology changes and engaging with how we can best deliver these to our customers
  • Advocating for standardisation where possible and configuration over customisation
  • Working closely with the Head of Implementation to continuously improve the Implementation function in Featurespace, identifying and resolving issues, process bottlenecks, tooling requirements, training / knowledge gaps and documentation improvements
  • Inspiring the team to work to collectively improve the delivery process from both customer satisfaction and efficiency perspectives
  • Encouraging good development practices and code quality, in areas such as test-driven development, good quality documentation and test automation
  • Performing technical reviews of work done in the team, to ensure best practice has been followed throughout
  • Supporting Commercial teams by producing and reviewing effort estimates for work to be done within Implementation
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About you

Must haves

  • Experience operating in a high-growth environment
  • Experience of managing teams of 10-15 people – covering both operational aspects and line management
  • Extensive experience in a Technical Ops/Integration role in the tech industry
  • Strong communication skills, being well versed in managing internal and external stakeholders
  • Experience influencing change in other areas of a business

Great to haves

  • Awareness of open-source technologies e.g. Apache Kafka, MongoDB, Elasticsearch
  • Experience of deploying and maintaining containerised solutions
  • Experience with source control (e.g. Gitlab), Continuous Integration frameworks (e.g. TeamCity). test-driven development and delivering production-quality code in a Linux environment
  • Hands-on experience with deploying complex software solutions both on premise and in cloud-based environments (e.g. AWS)
  • Experience working within financial services

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Enjoys working in a team of like-minded and intelligent people to solve complex problems
  • A passion to use and expand your repertoire of technical experience
  • A focus on personal achievement and responsibilities
  • Rigorous attention to detail, both in your communication and your desire to deliver high-quality software
  • Enthusiasm for leading and developing a growing team of Engineers
  • A passion to work for one of the fastest growing fraud prevention technologies in the world 

And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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