Cambridge or London, UK

Head of Media Relations and Communications

The Opportunity

As our Head of Media Relations and Communications your mission is to help build and protect Featurespace’s international reputation as a leader in machine learning technology, and further ARIC™Risk Hub positioning as the most valued anti-fraud and financial crime solution globally.

Based in either our Cambridge or London office, you will be joining our international Communications and Marketing team at an exciting moment of high growth for the company as we continue to expand into new markets, supporting an increasing list of financial institutions in the fight against fraud and financial crime. 

This is a hybrid role based out of either our Cambridge or London office 2 – 3 days a week.

Day to Day

Reporting to the Chief Communications and Marketing Officer, you’ll lead on advancing Featurespace’s media relations and communications strategy across all markets through establishing and implementing high impact strategic communications plans, and building and fostering trusted relationships with key people across traditional and online media channels. We will expect you to be a creative thinker, able to find smart ways to project our stories around, for example: technology, innovation, customer success and industry leadership.   

You will be responsible for developing media relationships that drive senior executive engagement and interviews, to improve media understanding and appreciation of the value that Featurespace’s award winning machine learning technology brings to the market, and to identify opportunities to drive authentic coverage for Featurespace.

As the in-house expert, you’ll be relied upon to provide strategic advice and counsel to the team and senior leaders on media strategy, issues and reputational questions in the sector. Writing and developing creative and engaging messaging for press releases, talking points, social media, media statements, op-eds will be central to the role; as will leading with reputational awards, measuring share of voice and sentiment. Here you’ll be expected to ensure alignment of messages across the business, training and empowering colleagues to advocate on our behalf. 

To do this, we need you to be an experienced media handler with relationships amongst leading UK, US, European and international media, and have expertise in handling agencies. You’ll be a ‘disciplined creative’ who speaks up, challenges ideas and enjoys working collaboratively with other teams.  

As a company we hire people with a willingness to adapt to a variable role, so along with these key responsibilities, we ask for you to take ownership of other relevant opportunities and tasks as they arise.  

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About you

Must haves

  • Extensive experience in public relations, corporate communications
  • Communications experience working in a high growth, matrixed, multi-national environment
  • Outstanding media relations expertise and relevant relationships, with experience engaging journalists and influencers on a regular basis
  • Strong, creative storytelling skills and a passion for creating compelling narratives to advance reputation
  • Proven self-starter with the ability to work independently, think ahead, engage proactively and take initiative, while also working collaboratively as a team player
  • Ability to build and maintain positive relationships internally and externally, interacting with all levels of stakeholders, including senior leaders, influencing to drive impact
  • Ability to communicate information effectively and accurately, verbally or in writing across multiple disciplines; digital and print
  • Can synthesize large amounts of data and distil key points clearly, succinctly, and quickly
  • Capable of achieving results in a fast-paced and dynamic environment, often on short deadlines with the ability to develop and manage measurement metrics and tools
  • Strong project management capabilities; able to quickly transition from strategy to implementation, working on both simultaneously as needed
  • Proficient written and verbal communications skills
  • Effective management of external agencies

Great to haves

  • Previous agency experience
  • Financial communications experience
  • Relevant academic qualification at degree or master’s level
  • Spanish or French language

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Be a self-starter and show a high degree of initiative
  • Be a positive force with a can-do, problem-solving attitude
  • Be someone who takes responsibility for their actions and sees things through to their logical conclusion
  • Be a team player, collaborator, and someone who ‘shares their lego’
  • Build trust and inspire those around you

And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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