London, UK

Implementation Consultant

The Opportunity

In your role asImplementation Consultant, you will be joining the Implementation Consulting team on working to reduce the time it takes for our projects to get delivered; including supporting customers with all aspects of their deliverables e.g., resourcing their team, securing hardware, infrastructure prerequisites, preparing data, putting together UAT testing plans, setting up users and permissions. Whilst providing best practise and improvement recommendations for internal processes e.g., installation process, kick off and workshop structure; and focusing on delivering successful projects in the shortest possible timeframe.

This role is based in our London office (Liverpool Street), this is a hybrid role so you will ideally be comfortable coming into the office 2- 3 times a week. If you’re interested in the role but require more flexibility, please speak to us! There will be occasional travel required to customer sites across the UK and EMEA.

Day to Day

  • Support the delivery of a successful ARIC implementation project including helping our customers to prepare for each stage in the deployment lifecycle – from scoping to design, implementation and handover to post-live support. Take ownership of actions and follow through to completion, reporting accurately on project status
  • Help to review and lock down project scope, working through user stories and understanding the customer’s business requirements, providing input into any potential issues or misalignment with the SoW
  • Attend, contribute to and present at delivery workshops, prompting and supporting internal teams to prepare appropriate content
  • Demo the product during delivery, tailoring content and functionality for the audience where required
  • Advise and lead the customer through infrastructure readiness checks. Understand common installation issues and actively work with the customer and internal teams to resolve them efficiently, documenting lessons learned for future projects
  • Advise and lead the customer through configuring the user interface, enabling them to take ownership of any changes they require throughout the project. Own the documentation of any customised functional features
  • Provide ongoing training and knowledge transfer for our customers (e.g., how projects are delivered, what they need to prepare, ARIC product features, roadmap, best practices etc.) through workshops and meetings
  • Investigate project issues, analyse root causes, and implement treatments to prevent the same issue reoccurring on the same or other projects across the delivery business
  • Develop industry, product, use cases and feature knowledge, proactively sharing information with team members to enable problem solving and remove project obstacles
  • Action delivery-wide improvements, continually providing feedback and insight to improve processes. Contribute to internal knowledge bases
  • Provide onsite support during projects at customer site particularly for meetings, workshops, and testing phases. Approximately 20% of your time will be on site with customers, 20% in Cambridge with the delivery team and 60% in London
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Meet Rosanna, Senior Implementation Engineer at Featurespace

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About you

Must haves:

  • Experience working alongside a commercial or technical team; or experience working client side either at a bank or payments company
  • Experience managing complex customer requirements and expectations, common challenges and mitigations
  • Strong academic background (Technology or scientific degree)
  • Excellent written and verbal communication as well as good presentation skills. Proficient English language skills are required
  • Interest in the fraud and financial crime domain as well as detection strategies
  • Technical awareness of infrastructure and operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies
  • Strong ability to engage with different roles in the internal business such as sales, accounts, technical, SME’s
  • Effectively manage high and changeable workloads towards ensuring internal and external deadlines are met

Great to haves:

  • Basic understanding of analytical techniques including statistical modelling and Machine Learning

Equal Opportunities

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.