US Remote

Implementation Consultant - US (Spanish Speaking)

The Opportunity

We are looking for an exceptional Spanish speaking Implementation Consultant to join our vibrant growing delivery team, to be based remotely in the US. This role will be involved in the later stages of the sales cycle and delivery activities working alongside Implementation, Data Science, Project Management and Business Analysts.

The role requires a strong balance of both technical and commercial acumen alongside language skills to support the delivery of projects to English and Spanish speaking customers around the world.   You will need to work with key customer stakeholders to understand requirements and prepare the environment, data, processes, etc. to ensure a successful project delivery.

Day to Day

  • Support the delivery of a successful ARIC implementation project including helping our customers to prepare for a successful project.
  • Help to review and lock down project scope, providing input into any potential misalignment.
  • Attend and contribute to delivery workshops, prompting and supporting internal teams to prepare appropriate content.
  • Demo the product during delivery, tailoring content and functionality for the audience where required.
  • Advise and lead the customer through infrastructure readiness checks. Actively work to resolve issues efficiently, documenting lessons learned for future projects.
  • Provide ongoing training and knowledge transfer for our customers (e.g., how projects are delivered, what they need to prepare, ARIC product features, roadmap, best practices etc.) through workshops and meetings.
  • Investigate project issues, analyse root causes, and implement treatments to prevent the same issue reoccurring on the same or other projects across the delivery business.
  • Develop industry, product, use cases and feature knowledge, proactively sharing information with team members to enable problem solving and remove project obstacles.
  • Provide onsite support during projects at customer site particularly for meetings, workshops, and testing phases. Approximately 40% of your time will be on site with customers, 60% remotely and occasional travel to the Atlanta, London and Cambridge offices.
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Meet Rosanna, Senior Implementation Engineer at Featurespace

Check out Rosanna’s blog to see what life at Featurespace is really like!

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About you

  • Fluency in Spanish
  • Strong academic background in a relevant discipline, e.g. Computer Science, Engineering or equivalent.
  • Experience working alongside technical teams; or experience working client side either at a bank, payments or insurance company to deliver software platforms.
  • Track record of success in deploying complex systems and large-scale customer systems integration programmes.
  • Strong technical capability as part of software sales delivery e.g. operating systems (Linux), cloud computing (AWS, Azure) data types (CSV, XML, JSON) and database technologies & storage.
  • Strong ability to engage with different roles in the internal business such as Implementation Engineers, BA’s, Project Management, SME’s.
  • Excellent negotiation, customer management and diplomacy skills required with internal and external customer stakeholders as well as experience dealing with customers on a technical level.
  • Proven experience working under pressure, including prioritising high and changeable workloads to ensure deadlines are met.

Personal Qualities

  • Enthusiastic, with a can-do attitude
  • Great team worker
  • Proactive with the ability to take initiative
  • Adaptability
  • Professional

As well as competitive salaries, we offer a range of benefits.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: Applicants must be currently authorized to work in the United States for any employer – No sponsorship is available for this position

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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