Atlanta, GA

Implementation Consultant

The Opportunity

We are looking for an exceptional individual to join our vibrant and growing Delivery team as an Implementation Consultant, to be based in our Atlanta, GA office. This role will be involved in the later stages of the sales cycle and delivery activities working alongside Implementation, Data Science, Project Management and Business Analysts.

The role requires a strong balance of both technical and commercial acumen to support the delivery of projects to customers. You will need to work with key customer stakeholders to understand requirements and prepare the environment, data, processes, etc. to ensure a successful project delivery.

Day to Day

  • Support the delivery of a successful ARIC implementation project including helping our customers to prepare for a successful project
  • Support our customers throughout the life-cycle of an ARIC deployment, from scoping through to handing over to post-live support and maintenance
  • Provide onsite support during projects at customer site – approximately 70% of your time will be on site with customers
  • Provide training and knowledge transfer for our customers (delivering projects at Featurespace, ARIC product features, roadmap, ML & ARIC best practice) through workshops and meetings
  • Provide direct input to customised demos, workshops, and scoping sessions as part of the project delivery
  • Work with the customer to define and manage detailed scope, delivery strategy, success criteria and implementation plans – ensuring that scope in SoW is kept on track and is in line with client expectations
  • Working closely with the Project Manager and Account Manager to ensure key milestones for the project are met or obstacles mitigated
  • Act as the on-site point of contact for the Featurespace Delivery team, to ensure delivery of customer data and meet our Implementation team’s requirements for deployment (permissions, support, environments, endpoints, security etc.)
Apply now

Meet Rosanna, Senior Implementation Engineer at Featurespace

Check out Rosanna’s blog to see what life at Featurespace is really like!

Read Rosanna's blog

About you

  • Strong academic background in a relevant discipline, e.g. Computer Science, Engineering, or equivalent
  • Experience working alongside technical teams, or experience working client side either at a bank, payments, or insurance company to deliver software platforms
  • Track record of success in deploying complex systems and large-scale customer systems integration programs
  • Strong technical capability as part of software sales delivery e.g. operating systems (Linux), cloud computing (AWS, Azure) data types (CSV, XML, JSON) and database technologies and storage
  • Strong ability to engage with different roles in the internal business, such as Implementation Engineers, BA’s, Project Management, SME’s
  • Excellent negotiation, customer management, and diplomacy skills required with internal and external customer stakeholders as well as experience dealing with customers on a technical level
  • Proven experience working under pressure, including prioritising high and changeable workloads to ensure deadlines are met

Personal Qualities

The work is often challenging and fast paced. As such we are looking for someone who has the following qualities:

  • Enthusiastic, with can-do attitude
  • Great team work
  • Adaptability
  • Professional
  • Go the extra mile and proactive

 

And most importantly, a small-company attitude: willingness to adapt to a variable role, wearing many different hats from day to day.

As well as competitive salaries, we offer a range of benefits.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: Applicants must be currently authorized to work in the United States for any employer – No sponsorship is available for this position

If you have any questions or queries regarding this role, or life at Featurespace, please contact Careers@featurespace.com

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.