An Implementation Team Lead is a senior member of the Implementation team, responsible for working with internal/external stakeholders to configure and deliver our award-winning ARIC platform, as well as supporting, mentoring and training more junior colleagues.
The role requires strong communication, team development, and leadership skills combined with excellent customer facing abilities to ensure our customers have an outstanding implementation experience. A positive can-do attitude and focus on customer service are non-negotiables.
You’ll have strong technical abilities as well as excellent time-management skills. You will need to quickly gain a deep understanding of the operational complexities of our software and be able to explain the details to internal and external audiences with a range of technical backgrounds. Candidates must have a demonstrable track record of success in customer technical systems integration projects.
You are responsible for the welfare and support of your team members to enable them to do excellent work. It is as much about creating a happy, healthy, world-class Implementation team as it is about doing the customer implementations themselves. Team Leads are encouraged to be creative, have fun, and put their own stamp on their team, creating a well-structured, proactive and responsive implementation organisation in the process.
The role is approximately 70% working on customer projects and 30% managing your team.
Great to haves:
The work is often challenging and fast paced. We are looking for someone who has the following qualities:
And most importantly, a small-company attitude: willingness to adapt to a variable role, and a great can-do attitude.
If you think you’re a good fit for the role above, we would love to hear from you.
Fill out the short application form, upload your CV and one of the team will get back to you.
If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]
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