ISV Solutions Consultant

The Opportunity

We are looking for an exceptional individual to join our vibrant growing Professional Services team based in the USA as an ISV Solutions Consultant. This role will be involved in maximising value for our existing customers and ensuring an effective go-to-market plan is established and supported. This is a dynamic role that involves working with the Customer Success Team to ensure our indirect customers can expand the value and usage from our solution by getting as many of their customers onto their platform. This role will require you to collaborate with our customer to develop their go-to-market strategy, value proposition, and contribute to the overall sales cycle. This role also involves consulting with Customer Success, Product, Marketing, Presales, SME’s, and Training teams.

The role requires a strong balance of both technical and commercial acumen to support the growth and uptake of the platform within each customer portfolio. Success will be measured by looking at number of clients onboarded, transaction volume increase, efficiency of onboarding process, customer retention, and value-added metrics to differentiate our customers’ platform from others in the space. This will be a remote, US-based role, that will require the successful candidate to travel onsite to client locations and our Atlanta office on a need-to basis once COVID restrictions lift.

Day to Day

• Support the customer to ensure the platform delivered can onboard their customers and offer the value expected
• Collaborate with the customer to create a go-to-market strategy
• Play a central role in the creation and maintenance of compelling marketing collateral, training materials, and product demonstration to support the onboarding of additional clients to the customer’s Featurespace product
• Work with the customer to enable their sales team to effectively present the value proposition and pitch the Featurespace product to their clients
• Ensure the customer is getting the expected value from our solution and if not, then manage the process to resolve this
• Collaboratively work with the Customer Success Director to ensure the customer is satisfied with the product, sales support, client onboarding process, and the analytics performance
• Provide event volumes, clients onboarded, analytics performance and retention metrics and reporting to Featurespace
• Generate customer advocacy and contribute to customer events when required

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Meet Lucy, Head of Data Science Operations at Featurespace

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About you

• Strong academic background (technology-based or scientific degree) or commiserate experience
• Experience working alongside commercial and technical teams, or experience working at a bank or payments company to deliver and launch innovative software products
• Experience working with indirect/ISV accounts and proven success in the successful execution and support of go-to-market strategies
• Understanding of analytical and machine learning techniques
• Track record of building effective and lasting relationships with cross functional client teams while understanding and adapting to their unique needs
• Strong training, presenting, and whiteboarding capabilities
• Domain knowledge and understanding in payments, risk, or fraud
• Strong ability to engage with different roles in the internal business such as Customer Success, Presales, SME, Marketing
• Excellent negotiation, customer management and diplomacy skills required with internal and external customer stakeholders as well as experience dealing with customers on a technical level.
• Proven experience working under pressure, including prioritizing high and changeable workloads to ensure deadlines are met
• Excellent written and verbal communication as well as good presentation skills. Proficient English language skills are required
• Willingness to travel between offices and customer sites when the world reopens

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

• Enthusiastic, with a can-do attitude
• Collaborative
• Easily adaptable in a fast-paced environment
• Professional
• Proactive and organized


And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note:

Applicants must be currently authorized to work in the United States for any employer

No sponsorship is available for this position

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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