Atlanta, GA

IT Service Desk Analyst

The Opportunity

We are looking for an enthusiastic, experienced, and dedicated IT Service Desk Analyst to support our Atlanta office.

Reporting to the Service Desk manager, you will work as part of the wider IT team to support our users and manage and maintain our IT services.

This role would be responsible for primarily supporting our Atlanta office, as well as providing support to remote workers and other Featurespace locations. You will be supporting users of varying skills levels and across a range of devices: Windows 10, Linux (CentOS and Ubuntu), and Apple Mac.

Responsible for building machines, user provisioning, and keeping an inventory of IT equipment, you should have strong organizational skills with a focus on exceptional customer service.

Day to Day

  • Responding promptly to IT support requests
  • Maintaining licenses and inventory of IT equipement
  • Supporting meeting Audio / Video equipment in meeting rooms
  • Building laptops and desktops for new starters and replacing equipment as required
  • Supporting remote offices and home-based users
  • Some occasional travel to our other office locations may be required
  • Contributing to and maintaining IT knowledge base documents for IT staff and end users
  • Management and monitoring of backups
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Meet Rosanna, Senior Implementation Engineer at Featurespace

Check out Rosanna’s blog to see what life at Featurespace is really like!

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About you

Must haves

  • A passion for exceptional customer service
  • Excellent troubleshooting skills
  • Excellent knowledge of Windows 10
  • Good working knowledge of Linux
  • Good understanding of Active Directory administration
  • Microsoft Office 365 administration experience
  • Good understanding of IT security principles including malware prevention and remediation
  • Experience of building laptops and desktops using automated build tools
  • Ability to perform hardware repairs and upgrades
  • Experience of using a help-desk ticketing system to categorize and prioritize workload
  • Experience of TCP/IP networking and Wi-Fi technology
  • Experience of Audio & Video / Video conferencing solutions
  • Hands-on experience of supporting desk and office hardware, such as docking stations and Wi-Fi


Great to haves

  • Good knowledge of macOS
  • Previous experience of rollouts to end-user devices
  • Ability to see short projects through to completion
  • Knowledge of Windows Server
  • Familiarity with MS Hyper-V or VMware
  • Experience of maintaining backups
  • Basic understanding of scripting (Powershell and Bash)
  • Managing Mobile Devices using MDM solutions
  • MS Azure Active Directory and Intune Knowledge
  • Hands-on experience of standard IT Infrastructure and Data Centre hardware

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Adaptable
  • Professional
  • A willingness to go the extra mile
  • A passion to work for one of the fastest growing fraud prevention technologies in the world


And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: applicants must be currently authorized to work in the United States for any employer. No sponsorship is available for this position.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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