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Atlanta, US

Lead Site Reliability Engineer

The Opportunity

As a Lead Site Reliability Engineer, you will help us achieve our goals and deliver success on behalf of our customers by being accountable for the output of the Cloud Operations team in the US, building and developing a culture of high performance, innovation, and a broad understanding of the business.

You will provide high impact contributions via the continuous improvements of our world leading SaaS product, ARIC Risk Hub. You will combine leadership with advanced technical knowledge to develop and deliver our SaaS offerings, while also understanding the perspective of internal and external stakeholders in order to influence external organisations.

This is a hybrid role based in the Atlanta office, so you will ideally be comfortable coming into the office 2-3 times a week. If you are interested in the role but require more flexibility, please speak to us!

Day to Day

As our Lead SRE, you will ideally be able to demonstrate and carry out a combination of Leadership, Management and Technical duties.

Leadership

  • Collaborate on Cloud Operations global strategy in line with company objectives and ensuring that strategy is carried out in your region
  • Manage a small team of Site Reliability Engineers, with the intention to grow this further over time
  • Articulate and convey a compelling vision to a broad audience; internal teams, customers, prospects and regulatory bodies
  • Think holistically about our products and processes, including commercial and compliance implications of decisions
  • Drive change in the organisation and influence other teams to improve overall performance
  • Build strong relationships with other leaders across the organisation

Management

  • Train and onboard new team members
  • Collaborate with leaders in the Cloud Operations team globally to create and maintain working practices, as well as maintain a framework of performance management and ensuring team members are assessed regularly
  • Create and maintain a collegiate environment with the team, sharing knowledge and constantly seeking to foster and improve people and technology
  • Drive service delivery within the region and collaborating with the global team to constantly improve that process

Technical

  • Deploy, maintain, monitor, and upgrade production deployments of ARIC Risk Hub SaaS
  • Build software and systems to manage platform infrastructure and applications
  • Periodically test the service with predictable and unpredictable failures
  • Provide 2nd-line operational support for our SaaS customers
  • Gather data and generating reports on the service performance
  • Develop and document internal processes
  • Work with engineering/data science to drive and develop new and improved ARIC Risk Hub capabilities
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About you

Must haves: 

  • Leadership experience of an engineering or operational team
  • Willingness to share expertise to help grow the people around you
  • Ability to understand complex systems quickly, reason about them, and explain them simply to other people
  • Ability to lead system architecture/design discussions from an engineering, operational and business impact perspective
  • Strong problem solving skills, with a passion to deliver high quality results and motivate others to do the same
  • Excellent written and verbal communication skills
  • Ability to manage and prioritise personal and team workloads
  • Expertise in cloud technology (preferably in AWS)
  • Experience with Linux
  • Experience programming in one or more high-level programming languages (E.g. Python)

Great to haves:

  • Bachelor’s, Master’s or higher qualification in computer science, engineering or related discipline
  • Experience managing geographically distributed or remote teams
  • Naturally curious, innovative and enthusiastic with a capability to think orthogonally
  • Passion to learn new skills and technologies and keep up to date with industry best practices and new developments
  • High level of attention to detail
  • Experience with containerisation (E.g. Docker)
  • Experience with orchestration (E.g. Kubernetes)
  • Networking expertise (E.g. DNS, routing, firewalls)
  • Experience using object orientated design and programming
  • Experience with Infrastructure as Code (preferably with Terraform)
  • Experience with the Software Development Life Cycle
  • Experience operating production services
  • Experience with source control, CI/CD, testing, monitoring, alerting and reporting
  • Experience with platform engineering
  • Experience with compliance standards (E.g. PCI-DSS, SOC2 or ISO27001:2013)
  • Ability to read, write and speak Spanish

Equal Opportunities

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.

Find out more about our benefits and life at Featurespace

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and a tailored cover letter, and one of the team will get back to you.

Please note:

Applicants must be currently authorized to work in the United States for any employer, as no sponsorship is available for this position.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.