The role of Resource Analyst plays a crucial role in ensuring that projects and deployments are adequately resourced and that resource allocation aligns with organisational priorities. The key responsibilities of a Resource Analyst in our PMO include:

• Working across the whole Professional Services (PS) organisation in order to ensure that we can deliver ARIC to our customers with the right people at the right time. This is a critical role to ensure effective management of our business, providing exceptional service to our customers and supporting our people
• Managing and running this process which empowers our people to deliver exceptional service to our customers
• Work closely with or CloudOps Team to schedule deployments, in line with project requirements
• The role will be responsible for communicating with team leads to highlight and resolve issues, and empower decision making through accurate resource capacity, demand and workload information

This is a 12 month FTC hybrid role based in our Cambridge office, so you will ideally be comfortable coming into the office 2-3 times a week. If you’re interested in the role but require more flexibility, please speak to us!

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required:

Resource Planning

• Collaborate with project managers to understand project requirements and resource needs
• Use PM forecasts, and sales pipelines to understand resource requirements and identify potential bottlenecks

Resource Allocation:

• Work with PS team leads to allocate resources efficiently based on project priorities and timelines
• Use Billability data to report on utilization of resources across multiple projects
• Consider skill sets, availability, and project requirements when assigning resources

Capacity Management:

• Use the provided reporting to support the PS team leads in monitoring the overall capacity of the organization and individual teams
• Identify overutilized or underutilized resources and support the PS team leads in taking corrective actions.
• Anticipate potential resource constraints and escalate to the PS Team leads and or Head of PS Operations & Project Management

Collaboration with Project Managers:

• Work closely with project managers to understand project milestones and deliverables.
• Ensure forecast data is kept up to date, identifying anomalies and making corrections in the data where needed
• Provide regular updates on resource allocation and availability

Resource Tracking and Reporting:

• Ensure accurate records of resource allocation and availability are available to Project Managers and PS Team Leads.
• Generate reports to communicate resource utilization, availability, and potential risks.

Continuous Improvement:

• Identify opportunities to improve resource management processes
• Work with the Head of PS Operations and Project Management to implement best practices to enhance the efficiency of resource allocation

Communication

• Facilitate communication between different teams and departments regarding resource needs.
• Ensure that stakeholders are informed about resource allocation decisions
• Communicate changes in resource plans or constraints promptly

Risk Management

• Identify potential risks associated with resource availability and allocation and raise them with the relevant leadership
• Support the Development of contingency plans to address resource-related risks
• Work proactively with the PS Team Leads to mitigate risks and prevent disruptions

Must haves:

• Demonstrative experience in administration responsibilities
• Have used Project Online and Power BI Resource Management functionality and reports
• Excellent communication skills
• Highly organised and able to work in a fast-paced environment with lots of moving parts
• Prioritisation and able to manage the demands of varying stakeholders from Senior Leadership, Commercial and Projects
• Takes responsibility for resource issues and owns them through to resolution

Great to haves:

• Preferred experience of coordinating resources either in a PMO or CloudOps capacity

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.