Cambridge or London, UK

Salesforce Administrator

The Opportunity

Featurespace are looking for an experienced Salesforce Administrator to join our Commercial team, to be based in either our Cambridge or London offices.

As a Salesforce Administrator at Featurespace you will help us protect customers around the world from financial fraud and risk by ensuring the day-to-day functioning and long-term strategic suitability of the full range of technological solutions in play with the Commercial team.

Day to Day

  • Improve user experience, solve technical issues, invent creative solutions, and ensure data cleanliness and data accuracy across the stack of sales technology
  • Design, develop, test, release, and maintain complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other customisations
  • Proactively identify and implement operational improvements, enhancements, and system customisations that meet business requirements
  • Streamline and improve business practices (including tools, templates and processes) to increase efficiency
  • Identify and make recommendations for process improvements and report automation; assist or drive implementation
  • Support the provision of regular and ad hoc reporting for Commercial leadership on opportunities, territories, lead generation, sales activity, and sales performance
  • Provide subject matter expertise in the development of sales process & platform training through Docebo and F2F onboarding sessions
  • Ensure organisational design is appropriately reflected in all appropriate sales tools
  • Optimise the lead generation and allocation process
  • Assist senior commercial management as required
  • Provide input and help automate marketing processes
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Meet Lucy, Head of Data Science Operations at Featurespace

Check out Lucy’s blog to see what life at Featurespace is really like!

Read Lucy's blog

About you

  • Salesforce – Advanced Administration certification
  • Pardot – administration certification
  • Referenceable experience in delivering & managing integration of other business platforms & tools into Salesforce, including Sage Intacct, MS Outlook, and LinkedIn Sales Navigator
  • Proven track record of maintaining enthusiasm, energy, focus and ability to execute in a variety of circumstances, within a large team of people
  • Deep functional expertise of operational data models & structures and understanding of how to leverage Salesforce (and integrated tools) to meet complex process and reporting requirements
  • Experience optimising operational processes
  • Ability to do deep dive analysis and reporting on data sets to find issues or opportunities for optimisation
  • Excellent stakeholder management, project management, and organisation skills

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Enthusiastic
  • A love for data analysis
  • Detail orientated
  • Ambitious
  • Adaptive
  • Active listener
  • Outstanding team player
  • Proactive

 

And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: we are only able to accept applications from people who are already eligible to work in the UK.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.