Cambridge or London, UK

Senior Product Manager, Merchant Acquiring

The Opportunity

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile. 

In your role as Senior Product Manager you will help us achieve our goals and deliver success on behalf of our customers by:

  • Building products and solutions that reduce financial losses and provide operational efficiency gains that lead to an optimum customer experience
  • Conducting market research to generate product requirements
  • Documenting precise customer outcomes and success metrics
  • Developing and working within production timetables
  • Working with the commercial team on pricing recommendations
  • Creating and owning plans for product introduction
  • Developing marketing strategies in accordance with the overall product strategy

This role is based out of either of our Cambridge or London office.

Day to Day

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

  • Working directly with prospects and customers to determine market needs and requirements
  • Partnering with internal stakeholders to review assigned product strategy and ensure alignment
  • Representing the voice of the customer to internal stakeholders by writing clear, thorough, and detailed user stories for complex features and product sets
  • Ensuring product requirements are designed with scalability and long-term vision in mind
  • Leading business and technical discussions with a high level of independence including requirements, customer experience and security, including writing product specifications and requirements, appraising new product ideas and/or product or packaging changes
  • Owning functional and non-functional requirements for assigned products and solutions
  • Providing metric-based feedback and recommendations and presenting findings to key stakeholders and management as requested, by preparing short-term and long-term product sales forecasts and special reports
  • Assessing market competition by comparing to assigned product/solutions and obtaining product market share by working with sales to develop product sales strategies
  • Performing go-to-market activities by closely working with other product managers, and the marketing, finance, commercial and legal teams
  • Work closely with Product Operations to support enablement activity around new releases, and as required by the Commercial team.
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About you

Must haves:

  • Strong business and technical skills
  • Knowledge of global markets, competitive landscape and related dynamics
  • Ability to think creatively to solve problems with the customer as the central focus
  • Aptitude and comfort to collaborate with engineering teams to build robust, reliable and scalable financial crime solutions
  • Embrace change and ambiguity in an ecosystem that rapidly evolves
  • An understanding of software development concepts and techniques
  • Highly organised and detail oriented with good writing, verbal, communication skills, people skills and concern for high standards
  • Ability to take on a varied and busy workload with a proven track record for delivery
  • Excellent working knowledge of Outlook, MS Word, Excel, PowerPoint & prototyping tools
  • Willingness to travel

Great to haves:

  • Knowledge and/or interest in FinTech
  • Previous Product management experience
  • Previous experience with Fraud and Financial Crime related products

Personal Qualities

As a Senior Product Manager, you will ideally have the following qualities:

  • Enthusiasm
  • Be detail orientated
  • Ambition
  • Ability to adapt
  • Be proactive

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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