Senior Project Manager (Spanish Speaking)

The Opportunity

We are looking for an experienced Senior Project Manager to join our PMO team as we provide leadership over complex customer projects and programmes delivering cutting-edge machine learning technology.  

This is an opportunity to work with a team that takes pride in providing exceptional customer experience when delivering solutions which have a real business impact.  We deliver a range of projects sizes to customers across the finance industry worldwide.  

The PMO team are a collaborative and supportive team of leaders, continually looking for ways to enhance the company and proactively get involved in solving problems. This is an opportunity to use your skills and experience to help us make real change which improves the way we work, ultimately having a positive impact for Featurespace, our people and our customers.

In your role as Senior Project Manager you will help us achieve our goals and deliver success on behalf of our customers by Leading an expert team in delighting the customer throughout the lifetime of their engagement with delivery. Achieving strong project outcomes through effective Project Governance, driving team and customer collaboration to provide an exceptional Customer Experience, with realised benefits to both Featurespace and the customer. 

The role can be based in either the UK or Spain, where you will work directly with a core project team to build the right solution for our customers. Occasional travel to customer sites will be required as you build strong trusting relationships, keep our customers delighted with our service ultimately to lead to deployment and go-live of our ARIC Risk Hub.  

Day to Day

  • Application of effective Project Management of multiple medium to large implementation projects concurrently for Featurespace customers, ensuring all project objectives are met through delivery of the project as per the customer Contract and Statement of Work (SoW)
  • Perform the role of Programme Manager of Tier 1 accounts, collaborating with Customer Success on the account strategy, whilst also being the leader for delivery, working with teams including other Project Managers 
  • Provide solid project governance including planning, risk and issue management, budget management, communications, scope and owning contracts and commercials. 
  • Delight the customer by building trusting relationships, maintain open and honest regular communication, delivering on promises and performing outstanding stakeholder management. 
  • Lead the project team by setting vision, communicating effectively, providing mentorship and coaching and fostering development opportunities for team members. 
  • Proactively contribute to the PMO team and Featurespace organisation bringing in your own skills and experience to solve problems, improve processes and develop ideas. 
  • Utilise existing skills, expertise and initiative to enhance the PMO function and mentor/coach members of the PMO and wider delivery teams 
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About you

Must haves:

  • A strong track record of successful projects and delighting customers for a range of project types and sizes 
  • Strong verbal and written communication in both English and Spanish
  • Extensive experience of software delivery / systems integration projects to external customers through contract; delivering to a Statement of Work and managing change through a Change Request process
  • Worked on Customer projects in the role of being vendor Project Manager, including understanding of how to manage projects within contract and SoW. Able to build relationships with external customers
  • Demonstrated ability to handle multiple concurrent projects and prioritise appropriately
  • PMI and/or Prince 2 expert 
  • Good knowledge of PMI, Prince 2 and Agile required in order to both deliver, and flex to customers’ internal approaches 
  • Knowledge of some Programme Management methodology and ability to apply to delivery. E.g. MSP
  • Strong proficiency with project management software such as Microsoft Project, as well as other collaborative tools such as SharePoint, Microsoft Office Suite and Slack 
  • A proven leader, both in a project team as well as the PMO, using own initiative to solve problems and is highly proactive in their approach to their teams and customers 
  • Ability to communicate well internally and with customers, adapting fluidly to different audiences – ranging from highly technical personnel to non-technical business owners; and from SMEs to C-Suite
  • Proven track record of learning technical skills quickly and understanding systems and a moderate level to be able to effectively communicate and troubleshoot with project teams and customers
  • Extensive customer-facing experience, and able to build relationships which focus on building trust and delighting our customers 
  • Experience working in a vendor relationship, understanding nuances in project management between that and the customer’s internal project management 
  • Solid business acumen and understanding of a company’s financial practices and how projects impact/interact with these

Great to haves:

  • Previous experience working in the Finance/Fraud industry and a base understanding of core industry knowledge preferred 
  • Some project management qualification or accreditation preferred. E.g. PMP, Prince 2 or APMP 

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Passion for delighting customers
  • Integrity, openness and honesty
  • Attention to detail, excellence and quality
  • Focus on personal development, always looking for feedback and opportunities to grow and learn new skills
  • Takes responsibility and accountability
  • Shares knowledge, enjoys developing others and enhancing the company with own knowledge and experience
  • Enthusiasm and open mindset
  • Friendly, personal, and collaborative
  • Looks for success in those around them, not just their own
  • A proactive approach and can-do attitude to work in a changing and flexible environment

And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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