Cambridge or London, UK

Senior Site Reliability Engineer

The Opportunity

As a Senior Site Reliability Engineer at Featurespace, you will help us to achieve our goals by continuously improving our SaaS offering’s features and robustness. You will participate in designing, developing, deploying, monitoring, supporting, documenting and troubleshooting our SaaS solution.

This is an exciting opportunity to collaborate closely with the Cloud Operations team, the wider Featurespace organisation, and external vendors and customers.

This is a hybrid role based in our Cambridge or London office, so you will ideally be comfortable coming into the office once or twice a week. If you’re interested in the role but require more flexibility, please speak to us!

Day to Day

  • Deploying, maintaining, monitoring and upgrading production deployments of ARIC Risk Hub SaaS
  • Designing, developing and integrating new features for ARIC Risk Hub SaaS
  • Building software and systems to manage platform infrastructure and applications
  • Continually evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-market
  • Troubleshooting issues, diagnosing problems and implementing effective solutions to ensure system stability
  • Participate in an on-call rotation, respond to incidents promptly, and lead post-incident analyses to prevent future occurrences
  • Periodically testing the service with predictable and unpredictable failures
  • Providing 2nd-line operational support for our SaaS customers
  • Gathering data and generating reports on the service performance
  • Developing and documenting internal processes
  • Leading areas of responsibility within the team
  • Mentoring team members
  • Provide out-of-hours support for critical service issues as part of our on-call engineer rota
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About you

You will ideally have all of the following skills/experience, but all are not essential:

  • Proven hands-on experience with deploying complex architectures using AWS services such as EC2, VPC, IAM, S3 and EKS
  • Good understanding/experience of cloud design practices around load balancing, auto-scaling, high availability, performance and disaster recovery
  • Configuration management, including Infrastructure as Code
  • Linux, shell-scripting and command-line tools
  • Programming in one or more high-level programming languages (e.g. Python)
  • Strong knowledge of networking principles (e.g. DNS, routing, firewalls) and cloud security best practices
  • Source-control management (e.g. Git)
  • Continuous Integration / Continuous Deployment (CI/CD)
  • Monitoring, metrics and alerting
  • Familiarity with containerization technologies (e.g., Docker) and container orchestration platforms (e.g., Kubernetes).
  • Administering, developing applications for, or deploying applications to Kubernetes
  • Using or developing applications with service mesh (e.g. Istio)
  • Object oriented programming and design
  • Operating production grade services
  • Providing technical support
  • Building serverless or cloud-native applications
  • Writing technical documentation
  • Developing processes and procedures
  • Securing applications, services and data (e.g. authentication, authorisation, encryption and TLS)
  • Experience with any of: Terraform, SaltStack, MongoDB, Elasticsearch, Kafka, Prometheus, Grafana, HashiCorp Vault
  • Standards (e.g. PCI-DSS, SOC2 or ISO27001:2013)
  • Bachelor’s, Master’s or higher qualification in computer science or related discipline

Equal Opportunities

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.