Cambridge, UK

Senior Site Reliability Engineer

The Opportunity

We are looking for a passionate and enthusiastic Senior Site Reliability Engineer to join our cloud operations team to build and operate a new SaaS platform for our industry-leading, fraud and financial crime fighting technology, ARIC Risk Hub. 

We currently have roles available for SREs at different levels of seniority, but at all levels we are looking for individuals who are driven to deliver a feature-rich and robust product through teamwork and technical skill. 

As a Senior SRE at Featurespace, you will help us achieve our goals and deliver success on behalf of our customers by: 

  • Developing a stable and performant cloud-native SaaS platform for ARIC, on Kubernetes 
  • Operating the new SaaS platform and additional cloud infrastructure 
  • Continually improving our software, services and infrastructure to ensure we continue to be on the forefront of innovation in our industry  

In the role you will work alongside other SREs of varying levels of seniority, but also with software developers, support engineers, data scientists, implementation consultants, vendors and customers. 

The ideal candidate for this role will combine technical and communication skills with enthusiasm and creativity.  

Day to Day

  • Designing, developing, deploying, maintaining, monitoring and upgrading production deployments of ARIC Risk Hub SaaS 
  • Building software and systems to manage platform infrastructure and applications 
  • Continually be evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-market 
  • Periodically be testing the service with predictable and unpredictable failures 
  • Providing 2nd-line operational support to our SaaS customers 
  • Gathering data and generating reports on the service performance 
  • Developing and documenting internal processes 
  • Working with engineering/data science to drive and develop new and improved ARIC Risk Hub capabilities 
  • Sharing knowledge through mentorship 
  • Driving forward projects 
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About you

We are primarily looking to appoint a talented candidate with a can-do attitude and desire to learn new skills and technologies. Any of the following skills or experience would be very useful in the role, but all are not essential. 

  • Bachelor’s, Master’s or higher qualification in computer science or related discipline 
  • Experience with cloud computing (preferably AWS) 
  • System administration (shell-scripting, command-line tools, networking, monitoring, etc) 
  • Experience developing in high level programming languages (preferably Python) 
  • Experience of the Systems Development Life Cycle (source control, testing, code review, etc) 
  • Knowledge of containerisation & Kubernetes (as an administrator or application developer)  
  • Experience operating or supporting production systems 
  • Experience with any of: Terraform, SaltStack, MongoDB, Elasticsearch, Kafka, Prometheus, Grafana or HashiCorp Vault 
  • Excellent interpersonal and communication (written and verbal) skills 

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Strong desire to be a member of interdisciplinary teams of intelligent, like-minded people to solve complex problems 
  • Strong desire to work as a part of interdisciplinary teams of intelligent, like-minded people to solve complex problems 
  • High level of attention to detail 
  • Desire to be proactive, do things the right way and following best practices 
  • Passion to learn new skills and technologies and keep up to date with industry developments 
  • Naturally curious, innovative and enthusiastic with a capability to think orthogonally 
  • Excellent time management skills 
  • Desire to take on increased autonomy and responsibility 

And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

As well as competitive salaries, we offer a range of benefits, including flexible working..

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: we are only able to accept applications from people who are already eligible to work in the UK.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.