Hybrid / Cambridge, UK

Senior Training Specialist and LMS Manager

The Opportunity

In your role as Training Specialist and LMS Manager you will help us achieve our goals and deliver success on behalf of our customers by:

  • Developing and delivering training courses to enable our partners to understand and use the functionality of ARIC, and to enable them to support our customers in configuring and deploying ARIC and making the best use of ARIC’s capabilities.
  • Managing and maintaining customer and partner training materials and courses in our Learning Management System, to ensure we can deliver high-quality training to customers using e-learning and blended learning.

Your job title reflects your main specialisms within the Tech Comms team, but all members of the team are expected to be aware of the work of the other specialisms and be willing to help out where needed.

Day to Day

General Tech Comms team responsibilities

Members of the team are expected to build up and maintain good subject knowledge relating to ARIC. Broadly speaking, this subject knowledge falls into four categories:

  • ARIC UI functionality
  • ARIC backend functionality, including installation and configuration
  • AMDL
  • Supporting software, tools and processes developed for use within Engineering and Delivery (to the extent relevant for partners)

Partner training

  • Help to keep our training materials up to date, design new training materials, and extend and enhance our partner training programme
  • Deliver training to partners, via face-to-face classroom training and through remote training sessions or webinars
  • Help to set up environments for partner training and populate them with simulated data to enable trainees to use a simulation of a real production ARIC environment
  • Help to manage the end-to-end process of organising and delivering training with a partner, including requirements gathering and documentation, environment setup and creating any partner-specific training materials

LMS management

  • Create courses and learning plans in our LMS, and ensure these are up to date
  • Help to manage and maintain our LMS, including interfacing with other teams and stakeholders to manage access to training material for our customers and partners
  • Design the user experience and user journeys within the customer-facing LMS to ensure customers can find and use appropriate learning content
  • Assist other team members to create, edit and review video training materials
  • Work with stakeholders in other teams to ensure a co-ordinated approach to delivering training to our customers and partners
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Meet Lucy, Director of Analytics at Featurespace

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About you

Must haves

  • Excellent communication skills and ability to communicate technical concepts in a clear and engaging way
  • Ability to generalise, learning from specific examples to develop a more general understanding of underlying concepts
  • Demonstrable organisational and interpersonal skills
  • Confidence and enthusiasm to explain complex topics to a range of audiences, including audiences with high levels of technical skill and domain knowledge
  • Adaptability and flexibility, to tailor training to trainees’ needs and answer unexpected questions

Great to haves

  • Experience collaborating with technical teams to understand their needs and their area of expertise
  • Relevant technical knowledge and skills, including basic Linux command-line experience
  • Experience working with commonly-used content creation, authoring and development tools such as Microsoft Office and SharePoint

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Quick to learn and to grasp new technical concepts
  • Self-starter and able to work from own initiative with sound judgement and clear decision-making attributes
  • Flexible and pragmatic approach

And most importantly, a small-company attitude: willingness to adapt to a variable role, and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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