Cambridge, UK

Software Engineering Manager

The Opportunity

Featurespace have an exciting new opportunity for an experienced and dynamic Software Engineering Manager  to join our growing Engineering team in our Cambridge office.

A Software Engineering Manager at Featurespace is responsible for processes, methodologies, execution, and reporting on the operational functions of the Featurespace Engineering department.  Taking broad direction from the CTO and Directors of Engineering, they ensure that we build the right software and deliver value to our customers in a safe and sane manner.

Reporting to the CTO, the Software Engineering Manager will own, execute, and report on our operational processes, and have responsibility for our Software Development Lifecycle.

They will act as an escalation point for other departments (especially Product, Delivery, and IT) and, where there are competing priorities, are empowered to make decisions to ensure that we fulfil our commitments to our customers and Delivery teams, and balance urgent priorities against ongoing Product development.

The Software Engineering Manager will have responsibility of the line management of the Release Management and Release Engineering teams, and matrix management of other Engineering teams (although line management remains with functional teams), which will include the allocation of tasks, tracking progress, and reporting.

Day to Day

Engineering Operations 

  • Responsible for the maintenance, execution, and reporting of our release management, SDLC, communications, and quality processes.  Ensuring that processes are followed and identifying gaps in process or in compliance, resolving through coaching or through process change.
  • Working with our Quality Engineering teams to ensure we have good automation coverage, making sure we do not just verify bugs, but have adequate system testing, scheduling performance testing both for Engineering and for customer requests.
  • Monitoring the operational processes of the Engineering work-streams, balancing new features, customer requirements, and providing support to the wider organisation when Engineering help is required.  Ensuring we capture status of all feature work across the release.  Coaching team leads on prioritisation, work capture, and ensuring our processes execution is seamless.
  • Reporting on progress throughout the release cycle, including routine reports to stakeholders across the organisation, and exception reporting in the event of an unintentional change in timescales or required scope.
  • Liaising with other departments to ensure high quality software releases pass internal UAT and are delivered to our customers on time.

Line Management of Release Management and Release Engineering teams 

  • Translate broad vision for release management into concrete goals.  Build change management processes into our CI and automation services provided to Engineering and Delivery.  Ensuring we have the best tools available in our integration stack so that automation is best of breed. Ensure our SDLC and CI tools are optimised for rapid iteration by Engineering and Delivery teams.

Matrix Management of Engineering teams 

  • Working with team leads to deliver cross-functional pieces of functionality, making sure everyone involved is pulling in the same direction.  Coaching team leads on prioritisation, ways of working, unblocking conflicts.  Building continuous improvement in how teams work internally and inter-team team communication.  Making recommendations to Engineering Management on changing how we work.
  • Responsible for management of the work allocation to of our ‘Tactical Engineering’ development unit responsible for out-of-band work requests from customers.

Out-of-band work management 

  • Responsible for ‘out-of-band’ work scheduling – e.g. change requests, urgent fixes, support escalations. Ensuring we have processes that are fit for purpose, ensuring correct data capture, reporting on cost of escalation and making recommendations on headcount to cover this cost.

Engineering Design Process 

  • Working with Engineering and Product Management to ensure we have a good backlog of product and platform requests per release, with good specifications and requirements, making sure we have feature owners assigned, chairing design meetings, working with feature leads to ensure we have written artefacts, running design reviews.
  • Gathering estimates and prioritise the work that goes into each release.  Owning the operational processes around estimation, planning, and chartering.  Working with Product and Engineering Management to agree release charter and broadcast.
  • Chairing feature checkpoint meetings, ensuring progress across the feature, checking technical design and escalating issues around scope creep or that need technical oversight. Reporting of exceptions to Engineering Management.
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Meet Lucy, Head of Data Science Operations at Featurespace

Check out Lucy’s blog to see what life at Featurespace is really like!

Read Lucy's blog

About you

 

  • Significant proven software engineering and IT experience
  • Proven track record of success in leadership positions
  • Has the ability to deal with multiple concurrent issues, bringing a sense of calm when situations require
  • Ability to communicate concisely (written and verbal), and appropriately to the technical level of the audience
  • Exceptional project management and organisation skills
  • Comfortable managing in an international, matrix structure
  • Comfortable with Systems Thinking: being able to move from the large-scale view down to tiny details and not get swamped by either
  • Extols the values of Featurespace:
    • To tell the truth, kindly
    • To strive for innovation and brilliance at all times
    • To be proactive, personal, and professional
    • To be empowered to make the right decision for the customer, always
    • To be generous to our colleagues, clients, and contacts
    • To keep the fridges full!

 

Personal Qualities

The work is often challenging and fast paced. As such we are looking for someone who has the following qualities:

  • Enjoys working in a team of like-minded and intelligent people to solve complex problems
  • A focus on team achievement and responsibilities
  • A genuine interest in the relevant technologies and their applications
  • A perfectionist who pays attention to grammatical detail, layout and presentation
  • Enthusiasm and a can-do approach

 

And most importantly, a small-company attitude: willingness to adapt to a variable role, wearing many different hats from day to day.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: we are only able to accept applications from people who are already eligible to work in the UK.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.