At Featurespace, we strive to be the world’s best software company at protecting our customers and their customers from financial crime. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our customer’s’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.
We are looking for an exceptional individual to join our vibrant team. As a Technical Account Consultant, you will serve as a designated technical contact and champion for our largest customers. By maintaining a long-term relationship with your customers, you will gain an understanding of the customer-specific solution, understanding customer roadmap and future plans, usage trends, overall technical environment, and pain points. This is a dynamic role that involves partnering with the Customer Success Team to analyse our customers’ businesses and understand their operations to maximise the value they derive from our platform. This role also involves consulting with Data Science, Delivery teams, Technical Support, Product Management to scope customer requirements for additional work and other value-adding opportunities and services. All of this will be under the overall leadership and direction of the Strategic Enterprise Account Director and a strategic account plan which you will contribute towards.
Occasional travel to customer sites might be required as you build strong, trusting relationships and keep our customers delighted with our services.
This role requires a high degree of proficiency in both Spanish and English. Please submit your application in English, and make your proficiency in both languages clear in your application.
This role is based remotely in the US within EST or CT time zones. Occasional travel to customer sites might be required as you build strong, trusting relationships and keep our customers delighted with our services.
As a company, we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.
The work is often challenging and fast paced. We are looking for someone who has the following qualities:
And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.
If you think you’re a good fit for the role above, we would love to hear from you.
Fill out the short application form, upload your CV and one of the team will get back to you.
Please note: Applicants must be currently authorized to work in the United States for any employer – No sponsorship is available for this position
If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]
Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.
This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.
The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA
Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.