London, UK

Technical Account Consultant

The Opportunity

We are looking for an exceptional individual to join our vibrant, growing Professional Services team based in Cambridge and London, as a Technical Account Consultant. This role will be involved in maximising value for our existing customers. This is a dynamic role that involves partnering with the Customer Success team to analyse our customers’ businesses and understand their operations to maximise the value they derive from our platform. This role also involves consulting with Data Science, Product Delivery, Tech Support, Project Management to scope customer requirements for additional work and other value-adding opportunities and services.

The role requires a strong balance of both technical and commercial acumen to support the growth of existing customer deployments.  You will need to work with Customer Success, as well as key customer stakeholders to understand requirements and solution future deliverables. This will include activities such as performance reviews and analysis, data and process validation, understanding customer roadmaps and future plans to ensure successful change management, upgrades and implementations to continue the programme of work as customers build on the platform capabilities they have with us.

Day to Day

  • Support Customer Success in their customer engagement and account planning from a technical and domain expertise perspective to grow footprint
  • Scope and document customer requirements for new pieces of work; ensuring well understood deliverables and success criteria are captured
  • Work with customers to define roadmaps and GTM strategy by providing input and guidance on our roadmap and new features
  • Ensure the customer is getting value from the solution as expected, and if not then manage the process to resolve this
  • Seek out where additional professional services packages could be of benefit to customer and lead the delivery of these and/or coordinate with SMEs, Data Science, or Rules consultants
  • Act as the technical advisor to both customers and the Featurespace Customer Success team, to ensure future pieces of work are commercially beneficial to all stakeholders
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About you

  • Strong academic background in a relevant discipline, e.g. Computer Science, Engineering, or equivalent
  • Experience working alongside technical teams or experience working client-side either at a bank, payments, or insurance company to deliver software platforms
  • Track record of success in deploying complex systems and large-scale customer systems integration programmes
  • Experience in a delivery consulting environment
  • Domain knowledge and understanding in payments, risk, or fraud
  • Strong technical capability as part of software sales delivery e.g. operating systems (Linux), cloud computing (AWS, Azure) data types (CSV, XML, JSON), and database technologies & storage
  • Strong ability to engage with different roles in the internal business such as Customer Success, Implementation Engineers, BAs, Project Management, SMEs, etc.
  • Excellent negotiation, customer management, and diplomacy skills with internal and external customer stakeholders as well as experience dealing with customers on a technical level
  • Proven experience working under pressure, including prioritising high and changeable workloads to ensure deadlines are met
  • Excellent written and verbal communication as well as good presentation skills – proficient English language skills are required

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who also has the following qualities:

  • Enthusiastic, with can-do attitude
  • Collaborative
  • Easily adaptable in a fast-paced environment
  • Professional
  • Proactive and organized

 

And most importantly; a willingness to adapt to a variable role and a great can-do attitude.

As well as competitive salaries, we offer a range of benefits.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

Please note: we are only able to accept applications from people who are already eligible to work in the UK.

If you have any questions or queries regarding this role, or life at Featurespace, please contact careers@featurespace.com

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.