Cambridge, UK

Technical Author and Knowledge Manager

The Opportunity

We are looking for an experienced Technical Author and Knowledge Manager to join the Featurespace Technical Communications team within Engineering, to be based in our Cambridge office. You will work closely with the engineering, commercial, delivery and marketing teams to understand their needs and the needs of our customers, and to develop a broad understanding of our products and how they are used. You will use that knowledge to design and implement knowledge management tools and frameworks, and to create and curate technical content

Being a Technical Author and Knowledge Manager, you will have responsibility for:

  • Designing and maintaining a knowledge management infrastructure to organise our technical documentation content and make it accessible and searchable for internal audiences, delivery partners and customers.
  • Creating, curating, and maintaining documentation content that enables our customers and partners to configure, install, maintain, and troubleshoot ARIC systems, and that enables engineers, data scientists, and other members of the company to understand the ARIC platform and do their jobs more effectively
  • Helping to build processes and frameworks to ensure our documentation content remains accurate, up-to-date, useful, and findable

Day to Day

  • Document technical knowledge, processes, and tools used internally and by our delivery partners to design, implement, deploy, and test ARIC systems for customers
  • Create customer-facing and internal content for a range of audiences, from end-user guidance to detailed technical documentation
  • Update and curate existing content, ensuring that our customer-facing documents and inline documentation are up to date, accurate, and reflect the latest product functionality
  • Create a taxonomy to classify and organise our existing knowledge and content, and use it to ensure new and existing content can be easily found and accessed by users
  • Identify gaps where knowledge is not documented or captured and help to fill those gaps
  • Manage the quality of existing documentation and content created by other teams in the business by creating and implementing processes and standards for reviewing content
  • Migrate our existing documentation to a new content format, or find appropriate conversion tools – work with colleagues in Engineering to build or adapt tools if no off-the-shelf options are available
  • Help to build company-wide documentation and knowledge management standards and practices and foster their use
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Meet Lucy, Head of Data Science Operations at Featurespace

Check out Lucy’s blog to see what life at Featurespace is really like!

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About you

Must haves:

  • Experienced technical author, with a proven track record of writing for audiences with a range of technical skills and backgrounds
  • Demonstrable experience in knowledge management, particularly in categorising and organising technical content
  • Understanding of knowledge management best practices and their application to technical documentation content
  • Excellent command of written English, able to write in a clear and engaging way without sacrificing technical accuracy
  • Able to evaluate documentation written by colleagues from across the business and provide clear and helpful feedback on content, structure, clarity, style, and grammar
  • Demonstrable organisational and interpersonal skills


Great to haves:

  • Experience implementing knowledge management solutions within an agile technology or engineering organisation would be ideal, but knowledge of general knowledge management principles and the skills to apply this in a flexible way to achieve organisational goals is more important
  • Experience with knowledge management, content management, or document management software is desirable, as is experience with related technologies such as enterprise search – experience with technical content authoring software such as MadCap Flare or Adobe RoboHelp could also be useful
  • Basic Linux skills are desirable, but ability and desire to learn are more essential

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Technical mindset – the ability to grasp technical concepts and understand complex software
  • Passion for knowledge management and knowledge sharing, and an understanding of best practice in these areas
  • Creativity and communications skills required to convey complex information to a range of different audiences with different needs and levels of knowledge
  • Ability to generalise, learning from specific examples to develop a more general understanding of underlying concepts
  • Self-starter and able to work from own initiative with sound judgement and clear decision-making attributes
  • Attention to detail, particularly when it comes to grammar, syntax, and writing style
  • Flexible and pragmatic approach
  • A passion to work with one of the fastest growing fraud prevention technologies in the world


And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 3rd Floor, Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge CB3 0FA

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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