Cambridge, UK

Technical Author

The Opportunity

We are looking for a Technical Author with excellent communication skills, a desire to learn and an ability to quickly grasp complex technical concepts, to join our Technical Communications Team based in Cambridge.

As a Technical Author, you will work closely with the engineering, commercial, data science and marketing teams to understand their needs and the needs of our customers, and to develop a broad understanding of our products and how they are used. You will use that knowledge to create customer-facing and internal documents and other information resources (e.g. web pages, presentations, etc.).

The role requires a combination of a technical mindset – the ability to grasp technical concepts and understand complex software – and the creativity and communications skills required to convey complex information to a range of different audiences with different needs and levels of knowledge.

Day to Day

  • Create customer-facing documents for a range of audiences, from end-user guidance to detailed technical documentation
  • Update existing documentation, ensuring that our customer-facing documents are up to date, accurate, and reflect the latest product functionality
  • Facilitate knowledge sharing within the organisation, including contributing to and helping to maintain our internal documentation resources
  • Help to build company-wide documentation standards and foster their use
  • Assist in improving and implementing documentation processes and best practices
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Meet Lucy, Director of Analytics at Featurespace

Check out Lucy’s blog to see what life at Featurespace is really like!

Read Lucy's blog

About you

  • Experienced technical author, with a proven track record of writing for audiences with a range of technical skills and backgrounds
  • Excellent command of written English, able to write in a clear and engaging way without sacrificing technical accuracy
  • Ability to communicate complex concepts to a range of audiences with clarity and precision
  • Demonstrable organisational and interpersonal skills
  • Familiarity with widely used technical authoring tools. Experience with MadCap Flare is desirable, although experience with similar single-sourcing authoring tools would be useful
  • Experience of creating and managing API documentation is desirable
  • Experience working with source control. Familiarity with Git specifically is desirable
  • Familiarity with Markdown, XML, HTML and CSS, and basic Linux skills are all desirable, but ability and desire to learn are more essential


Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Quick to learn and to grasp new technical concepts
  • Ability to generalise, learning from specific examples to develop a more general understanding of underlying concepts
  • Self-starter and able to work from own initiative with sound judgement and clear decision-making attributes
  • Attention to detail, particularly when it comes to grammar, syntax, and writing style
  • Flexible and pragmatic approach
  • A passion to work with one of the fastest growing fraud prevention technologies in the world


And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.

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