Cambridge, UK

Technical Delivery Lead UK

The Opportunity

In your role as Technical Delivery Lead, you will help us achieve our goals and deliver success on behalf of our customers by owning the solution as the main technical subject matter expert for both the customer and Featurespace delivery team throughout the delivery lifecycle and ensuring that the customer gets what they have contracted for and has been designed, that it is comprehensively tested and implemented successfully in a way that delivers value to their business.

You will apply strong solution expertise as well as solid understanding of business processes, to design and deliver high quality projects and support our customers in the successful adoption of ARIC. You will be working closely with the Project Manager as an integral part of our delivery team on projects across multiple industries, with particular focus on banking, payments, insurance and gaming.

The Technical Delivery Lead role requires strong analytical and problem solving capabilities, good communication and presentation skills, an ability to deal with changing environments and to operate independently, in order to provide the client with world-class service on a consistent basis. You will be working on various aspects of the implementation process including requirements gathering, design, configuration and customisation, integration, testing, deployment and handover to BAU.

You will need to quickly gain a deep understanding of the complexities of implementing our software and be able to explain the details to internal and external audiences with a range of backgrounds.

Day to Day

  • Act as the main technical point of contact and technical SME for the customer and delivery team throughout the delivery lifecycle (i.e. from kick-off to handover to BAU)
  • Gather technical requirements and propose solutions based on client’s needs, balancing best practices, optimal delivery strategy limitations, and an evolving ARIC product
  • Create, maintain and execute low level technical designs while working hand in hand with the project manager and other members of the delivery team
  • Responsible for the creation and execution of a technical implementation plan for the successful delivery of each customer solution from a technology perspective
  • Ensure requirements traceability: that the customer gets what they have contracted for and has been designed, that it is comprehensively tested and implemented successfully in a way that delivers value to their business
  • Work with the architecture, engineering and data science teams to distribute key knowledge and answers to customer questions before, during and after the implementation process
  • Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors
  • Provide feedback to product, engineering, architecture and implementation teams to improve outputs based on customer experience
  • Work closely with our Presales, SME and BA teams to understand and clarify the functional requirements of the solution that our customers want
  • Act as technical designer between our commercial and project delivery teams and the customer, considering throughput, latency and security requirements
  • Sizing of architecture and infrastructure for distributed large-scale processing
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About you

Must haves

  • Considerable experience of delivering large software implementation projects, ideally as a systems integrator or technology vendor serving an external customer
  • Must possess the capability to understand, elicit and capture detailed technical and functional requirements and communicate these at a level appropriate to the audience
  • Must have strong consultative skills and the ability to communicate well internally and with customers, adapting fluidly to different audiences – ranging from highly technical personnel to non-technical business owners
  • Must have strong project management and organisation skills and the ability to handle multiple concurrent projects and prioritise appropriately
  • Software engineering experience, understanding of software engineering development processes and lifecycle including software delivery methodologies and best practises
  • Good knowledge of one or more programming languages (Java and python preferred) would be a strong advantage
  • Experience deploying software systems within heterogeneous environments, including on-premise, public, private, and hybrid cloud environments
  • Demonstrated ability to work under pressure, think analytically and solve problems creatively
  • Broad technology knowledge, with an emphasis on Public and Private cloud computing, with good expertise in Amazon Web Services
  • Comprehensive and up-to-date knowledge of industry technologies for storage, networking, and processing

Personal Qualities

The work is often challenging and fast paced. We are looking for someone who has the following qualities:

  • Must enjoy working in a team of like-minded and intelligent people in a challenging environment where you are encouraged to take initiative
  • Positive can-do attitude and a natural focus on providing excellent customer service and support
  • Ability to learn, be flexible, adapt and stretch capabilities and skills
  • Attention to detail, internal drive to deliver high quality outcomes
  • A focus on personal achievement and responsibility
  • Ability to share knowledge and teach others
  • Strong analytical and problem-solving capabilities and an affinity with IT
  • Enthusiasm and an open mindset

And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.