Overview

With a history rooted in innovation, First Tech partners with more than 900 firms, including several Fortune 100 companies.

First Tech’s fraud prevention strategy faced many challenges that necessitated a transformation. The existing fraud monitoring system was creating operational inefficiencies, leaving the credit union vulnerable to new sophisticated fraud risks. Recognizing that its high-tech members expect the highest standards of security, First Tech made a strategic decision to implement the Featurespace Platform as their enterprise-wide fraud detection solution.

First Tech implemented a strategic, phased approach to enhance fraud prevention across payment channels. The initiative began with the development of adaptive rules and transitioned into advanced machine-learning models, implementing Adaptive Behavioral Analytics (ABA) to create unique behavioral profiles for each member.

This strategy not only improved First Tech’s ability to identify and prevent fraudulent activities but also optimized their fraud management processes, resulting in financial savings and enhanced member protection.