Global Credit Card Issuer – Increases revenue by accepting more customers using machine learning technology

Leading global credit card issuer - their UK business has over 1 million customers.

70%

Reduced the volume of genuine transactions declined by 70% - accepting more business  

80%

For Card Not Present (online) fraud, ARIC reduced the volume of genuine transactions declined by over 80%

40%

Cut fraud losses by over 40% – improving revenue

Customer’s challenge

This Global Credit Card Issuer wanted to build a new transactional fraud detection system to:

  • Improve customer acceptance and reduce false fraud alerts
     
  • Spot new types of fraud automatically
     
  • Automatically adapts for consistent performance – no need for retuning 

Featurespace’s solution

This global credit card issuer implemented ARIC to: 

  • Monitor individual customer behaviour

Across all transactional data
 

  • Increase customer acceptance

By accurately understanding legitimate customer behaviour on an individual basis
 

  • Spot and block new fraud attacks

By detecting anomalies in behaviour

"Featurespace took the time to understand what we were trying to achieve, learn about our business and come up with a solution that is going to make a real difference to our business."

Global Credit Card Issuer 

Find out how we can help you

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