In partnership with MoneyLIVE, we surveyed over 180 fraud and customer experience experts working in bank and payment providers across Europe to uncover the drivers behind the fraud epidemic and possible solutions to the challenge. The findings were significant. A whole new approach is needed to stem the tide of fraud and financial crime – one that encompasses an increasing emphasis on advanced customer analytics, holistic, cross-organisational approaches and the mentality that fraud and financial crime prevention is a matter of ethics, social purpose and proposition, as well as operations.
