The Gaming industry is embracing machine learning to reduce the impact of chargeback fees and other refund costs by identifying genuine chargebacks and accurately spotting first-party fraud. ARIC Fraud Hub understands players' in-game behaviour to accurately identify whether a customer chargeback is genuine or fraudulent.
Protect genuine customers by understanding behaviour
Understand individual in-game behaviour and spot the anomalies which indicate fraud.
Reduce fraudulent chargebacks
Demonstrate that allegedly fraudulent gameplay matches the in-game behaviour of the account holder.
Save costs on chargeback claim investigations
Reduce operational costs by only investigating claims where there is evidence of fraudulent activity.
Minimise customer harm
Spot when a fraudulent chargeback request – triggered by customer remorse – may be an early warning sign of harmful behaviour patterns.
In-game player behaviour analytics
Understand each account holder’s gameplay and transaction activity.
Individual player profiles
Automatically identify if customer behaviour is typical and easily share important findings with the account holder’s bank.
Identify device ID
Detect individual devices and compare to previous sessions.