Thank you for visiting www.featurespace.co.uk (“our Site”).
Our Site is operated by Featurespace Limited (“we”, “us”, “our”). We are registered in England under company number 05640420 and have our registered office at Broers Building, Hauser Forum, 21 JJ Thomson Avenue, Cambridge, CB3 0FA United Kingdom. We are a limited company.
Our VAT number is 874680876.
Accessing our Site
We do not guarantee that our Site, or any content on it, will always be available or be interrupted. Access to our Site is permitted on a temporary basis, and we reserve the right to suspend, withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.
You may use our Site only for lawful purposes. You may not use our Site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- In any way that breaches another person’s intellectual property rights.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our Site;
- any equipment or network on which our Site is stored;
- any software used in the provision of our Site; or
- any equipment or network or software owned or used by any third party.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged. You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
No Reliance on Information
The content on our Site is provided for general information only. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied that the content on our Site is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any direct, indirect or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Site; or
- use of or reliance on any content (including commentary) displayed on our Site.
In particular, we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time, or any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
We will not be liable for any loss or damage caused by a virus, distributed denial-of service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Viruses, Hacking and other offences
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Linking to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site in any website that is not owned by you.
Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw linking permission without notice.
Links from our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
If you have any concerns about material which appears on our Site, please contact firstname.lastname@example.org.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Jurisdiction and Applicable Law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
We are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our Site you are accepting and consenting to the practices described in this policy.
For the purpose of applicable Data Protection legislation, the data controller is Featurespace Limited, a company incorporated and registered in England and Wales with company number 05640420 and whose registered office is at of Broers Building, 21 JJ Thomson Avenue, Cambridge CB3 0FA.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our Site, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to any of our services, and when you report a problem with our Site. The information you give us may include your name, e-mail address, and mobile or landline telephone number, and your financial and credit card information.
Information we collect about you. With regard to each of your visits to our Site, we may automatically collect the following statistical information about your users’ browsing actions and patterns. This information does not identify you or any other individual:
- technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. If you contact us, we may keep a record of that correspondence.
Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Uses made of the information
We use information held about you in the following ways:
To perform our contract with you
When you enter into a contract with Featurespace, we use your personal information to carry out our obligations, to notify you about changes to our service and to provide you with the information, products and services that you request from us. The details we collect from you will include your name, address, payment and other contact details.
To perform the contract, we may share your personal information with our subcontractors who are involved in the purchase process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.
We need to process your personal information in this way to enter into and perform the contract for the services you are obtaining from us.
To provide you with marketing material
If you have opted in via our Site, we will handle your personal information (such as your name, email address, postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. When we send you marketing emails, if you opted in via our website, we rely on your consent to contact you for marketing purposes. If you are a business and did not opt in, we rely on our legitimate interest to promote our business to send you marketing emails. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.
You are not under any obligation to provide us with your personal data for marketing purposes.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us at email@example.com your wish to unsubscribe or visit our preference centre https://info.featurespace.com/emailPreference/e/434702/1434;
When you register to attend one of our events
When you register to attend one of our events, we will collect the following information from you: name, title, address, email address, company and phone number. We need to use your personal information in this way to confirm your attendance at the event.
We may provide a delegate list to the organisations and other individuals who attend our events. We do this because our events provide a useful network opportunity and we have a legitimate interest in wanting to help build and develop the scientific community. You can object to us using your information in this way by contacting us at firstname.lastname@example.org.
When you download gated content from our website
When you download gated information such as whitepapers from our website via a form, your personal contact details, will be used to send your download. Your details will be stored securely in our Salesforce database.
If you have opted-in to further communications, we (Featurespace) may collect additional personal information as stated in the Privacy Statement below the form.
When you phone us or contact us
When you phone us or otherwise contact us, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have requested. This could be when you ask us to confirm whether a particular product is available, or explain how our delivery process works.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
To make our Site better
We will also use your personal information to provide you with a more effective user experience
Our use of your information in this way means that your experience of our site will be more tailored to you, and that the products you see on our site may differ from someone accessing the same site with a different purchase history or browsing habits.
We also share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site.
We will also use your personal information for the purposes of:
- ensuring that content from our Site is presented in the most effective manner for you and for your computer;
- making our site more secure;
- administering our site; and
- internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our site is kept secure.
You can prevent us from using your personal information in this way by using the 'do not track' functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences and some parts of the site may not function correctly if cookies are turned off.
If our business is sold
We will transfer your personal information to a third party:
- if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or
- if we or the majority of its assets are acquired by somebody else, in which case the personal information held by us will be transferred to the buyer.
We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.
In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- Analytics and search engine providers that assist us in the improvement and optimisation of our Site; and
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
- We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- If Featurespace Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
Where we store your personal data
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long do we keep your data for?
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Where you have agreed to use our services, we will retain your data for a period of 6 years of inactivity for legal purposes to ensure that we are able to assist you should you have any questions, feedback or issues in connection with a product you have purchased from us or if any legal issues arise.
Where we have used your personal information to contact you for marketing communications:
- we will contact you at least every 3 years to ensure you are happy to continue receiving electronic communications; or
- every 5 years to ensure you are happy to continue receiving postal and telephone communications from us.
If you tell us that you no longer wish to receive marketing communications from us, we will stop sending them to you.
Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with potentially purchasing a product) we will only retain your data for 3 years if you have been inactive during this period.
Your rights under data protection legislation
Right to Object
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting email@example.com.
You also have the right to object to us handling your personal information when we are doing so based on our legitimate interests (as described in the “Uses made of the information” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds why our use of your personal information should continue.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Right to access information
The act gives you the right to access information held about you. Your right of access can be exercised in accordance with data protection legislation.
Right to rectification
You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
Right to restriction
You can restrict our processing of your personal information where:
- you think we hold inaccurate personal information about you;
- our handling of your personal information breaks the law, but you do not want us to delete it;
- we no longer need to process your personal information, but you want us to keep it for legal reasons; or
- where we are handling your personal information because we have a legitimate interest (as described in the “Uses made of the information” section above, and are in the process of objecting to this use of your personal information.
Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
Right to data portability
You have the right to receive the personal information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.
Right to erasure
You have the right to require us to erase your personal information which we are handling in the following circumstances:
- where we no longer need to use your personal information for the reasons we told you we collected it for;
- where we needed your consent to use your personal information and you have withdrawn your consent;
- when you object to our use of your personal information and we have no compelling reason to carry on handling your personal information;
- if our handling of your personal information has broken the law; and
- when we must erase your personal information to comply with a law we are subject to.
Right to complain
You have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales.
Cookies are data files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
We use the following cookies:
- Analytical/performance cookies. These allow us to recognise and count the number of visitors to our Site and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
- Persistant or Functionality cookies. These cookies are saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where you might need to be known in the likelihood that you will return for further browsing sessions. For example, a web site such a s the BBC use this type of cookie to store your preferences, so that they are remembered for the next visit – if you set your location on the BBC homepage in order to receive your local news and weather forecast, cookies are used to save your location preference.
- Functionality cookies may also take the form of Flash cookies, which are stored in your Adobe Flash Player rather than your browser. These are used to provide features such as auto-resume on iPlayer, by remembering the point to which you played a programme, and for saving preferences such as your volume setting. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
- Third party cookies. Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the Site might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.
- Session Cookies. Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed. Once you have closed down your browser the cookie is automatically deleted.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
Changes to our Site
We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.