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Cambridge or London, UK

Head of Delivery, Ibero-America

The Opportunity

As our Head of Delivery, Ibero-America, you will help us achieve our goals and deliver success on behalf of our customers by leading and organizing the Ibero-America Delivery teams and being accountable for the success of  project implementations to customers in the region.

This is a hybrid role based from either our London or Cambridge office. Ideally you will be comfortable coming into either office at least twice a week, if you’re interested in the role but require more flexibility, please speak to us!

This role requires a high degree of proficiency in both Spanish and English.

Day to Day

Delivery

  • Accountable for the successful delivery of implementation efforts to customers, including new deliveries, upgrades and CR’s. As well as for delivery of projects to contracted to time, quality, and budget.
  • Responsible for ensuring that the delivery teams are documenting their work in a way which makes decision provenance, reproducibility, and traceability as simple as possible
  • Ensure that deliveries are well planned and that the correct customer expectations are set up front
  • Drive the collection of metrics to summarize the quality and timeliness of the delivery work being completed, and communicate these metrics to help drive change and continuous improvement
  • Ensure that changes proposed or requested by the customer have technically sound and maintainable solutions while still solving the customer’s problems
  • Ensure that the delivery is documented, reproducible and supportable with the technical support team set up to succeed
  • Accountable for delivering projects within budget and ensuring that delays have appropriate commercial cover from the customer
  • Ensure that existing knowledge of best practice is understood, followed and improved
  • Act as a point of escalation to coordinate and solve problems on client projects
  • Attend regular customer touch points with both the business and technical stakeholders from the client
  • Forecast revenue from the region from contracted projects – both professional services and licenses/hosting
  • Drive the collection of metrics to summarize the quality and timeliness of the delivery work being completed and socialize these metrics to help drive change
  • Work with functional leaders from other regions to ensure that process is joined-up, and that any development issues are shared between responsible leaders
  • Plan for headcount, understanding what the delivery demand will be

Commercial

  • Provide support in sales presentations to explain the delivery process
  • Work with the Commercial team to understand, cross and upsell opportunities for current deployments
  • Provide required input, review and Delivery sign off for customer proposals, work orders, change requests
  • Attend and contributing to customer relationship reviews, where new delivery initiatives are being discussed

Product & Engineering

  • Work with Product Managers to ensure that additional functionality requested or recommended by customers is fed back into the future product roadmap
  • Contribute to Product conversations with experiences from delivery, either formally or during scoping discussions
  • Ensure that region-specific product requirements are being adequately considered

Partners

  • Run regular checks on partners to ensure that the customer receives a good experience and delivers their business case
  • Ensure the partner has the necessary technical support to ensure a successful delivery on the agreed commercial basis
  • Act as point of escalation for partners and their clients regarding issues in the delivery of solutions

Financial

  • Create, maintain and/or support the budget tracker, forecast and hotlists processes to provide an accurate view on Budgets KPIs to the business
  • Create, maintain and/or support the invoice management and payments processes to provide an accurate view on Invoices KPIs to the Finance department and Customer Success team
  • Create, maintain and/or support the account profitability and revenue recognition processes to provide an accurate view on costs and profitability KPIs to the Finance department
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About you

Must haves:

  • Demonstrated success in delivering major IT systems within Iberia and/or Latin America market
  • Bilingual in Spanish and English, both written and verbal
  • Ability and strong interest to learn new technology quickly
  • Experience setting objectives across multiple teams, measuring success, and evaluating consistently against them
  • Ability to set clear priorities for the team as well as managing customer expectations accordingly
  • Strong technical problem-solving capabilities
  • Expertise in measuring and improving team efficiency and output quality
  • Ability to make quick informed decisions under pressure and prioritize appropriately based on SLAs, urgency, and necessity for both internal and external requests
  • Ability to adapt to new processes and procedures quickly while dealing with many varied customers and internal requests
  • Ability to build great relationships both with global internal teams as well as customers
  • Outstanding communication skills, adapting fluidly to different audiences – ranging from highly technical software architects to non-technical business stakeholders

Great to haves:

  • Experience and domain knowledge of fraud and financial crime is highly desired

Equal Opportunities

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.

Find out more about our benefits and life at Featurespace

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and one of the team will get back to you.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.