Washington DC, US

Strategic Enterprise Client Director

The Opportunity

As our Strategic Enterprise Client Director you will help us achieve our goals to be a partner vendor to our customers and provide world class solutions and services by:

  • Delivering the yearly revenue target and overall growth plan for your portfolio of accounts and the broader team
  • Ensuring each account, including those managed by your team, attains the revenue expectations set
  • Guaranteeing client satisfaction targets are met across all accounts within your purview
  • Ensure Salesforce is accurate and updated for your portfolio of accounts and that your team are also updated
  • Developing the account strategy, planning, and management of the account team to meet the mutual business goals of the client and Featurespace
  • Overseeing the overall revenue forecast for your clients and facilitating accurate forecasting within your team on a monthly, quarterly and annual basis
  • Being the expert in the client’s business for Featurespace and a top-level business expert in the fraud/risk market, offering insights and top-level direction to both clients and your team members
  • Operating at the strategic level, internally and externally, orchestrating the engagement between clients and Featurespace, and building strong relationships in the clients C-Suite and senior management of the business units we do/aspire to do business with
  • Ensuring timely renewal of client contracts within your portfolio of accounts and guiding your team in managing renewal processes effectively

The primary client you will be supporting is in the Washington DC metro area, and you will therefore be expected to be available on-site with the client multiple days each week. Thus, ideally you will be within a commutable distance of the DC area.

Day to Day

  • Full commercial responsibility (P&L) for Professional Services to existing customers, focusing on Tier 1 customers within your portfolio and those managed by your team
  • Understand customers’ business and overall strategy and providing strategic thinking and advisory to help them build out their roadmap, both individually for your accounts and guiding your team in doing the same
  • Act as and be seen as a thought leader in the industry on various topics such as fraud, risk and payments, representing Featurespace at conferences, webinars, round tables, and advisory sessions for customers, as well as guiding your team in thought leadership initiatives
  • Forecast to the business on Expansion / Professional Services opportunities pipeline, revenue forecast, and potential risk across your portfolio and those managed by your team
  • Oversee the client experience to ensure quality and best practice across all accounts, providing guidance and support to your team in maintaining high standards
  • Engage and operating at the C-Suite level within the accounts within your portfolio and those managed by your team, while also mentoring team members in developing similar relationships
  • Coordinate and collaborate with internal teams to ensure customer needs are met during initial implementation and future projects, and new opportunities are accurately scoped, resourced, delivered, and billed, both within your accounts and those managed by your team
  • Work with the team to coordinate client risk assessments and compliance reviews on assigned accounts within your portfolio and those managed by your team, ensuring timely resolution
  • Collaborate with the wider business, creating and executing strategic account plans for assigned accounts, and guiding your team in doing the same
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About you

Must haves:

  • Experience managing and negotiating with C-level commercial and technical stakeholders within complex, global accounts, both individually and through guiding your team
  • Extensive domain expertise in areas such as fraud, financial crime, payment and risk, and the ability to impart this knowledge effectively to your team
  • Experience creating and selling, scoping, resourcing, and overseeing the delivery of Xcross Sell, Professional Services and Analytics packages, both independently and by mentoring your team
  • Extensive Fraud, Payments and Banking industry knowledge, with the ability to educate and guide your team in understanding industry dynamics
  • Bachelor’s degree (or equivalent) or significant relevant experience required
  • Exceptional relationship-building skills: active listening, warm and friendly but firm and decisive, a proactive ‘go-getter’!
  • Strong commercial acumen; a skilled negotiator, capable of closing large opportunities and navigating legal and contractual requirements, while also coaching your team in negotiation techniques
  • Inspirational presentation and communication skills (verbal and written), with the ability to train and mentor your team in effective communication
  • Adaptable to change and embracing of fast-paced environments, modelling resilience and agility for your team
  • Ability to navigate and understand complex projects and translate them to the customer where appropriate, while also guiding your team
  • Coachability and willingness to support others, fostering a culture of continuous improvement within your team
  • Demonstrate full competence navigating and connecting ARIC and Featurespace to customer requirements and/or possess extensive industry experience e.g., fraud, risk management, financial services, and imparting this knowledge to your team
  • Flexibility to travel as required, both individually and by guiding your team in travel requirements

Equal Opportunities

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.

How to apply

If you think you’re a good fit for the role above, we would love to hear from you.

Fill out the short application form, upload your CV and a tailored cover letter, and one of the team will get back to you.

Please note:

Applicants must be currently authorized to work in the United States for any employer, as no sponsorship is available for this position.

If you have any questions or queries regarding this role, or life at Featurespace, please contact [email protected]

Featurespace Job Application Privacy Notice

Featurespace Ltd., is committed to comply with the General Data Protection Legislation and any implementing legislation (the “Data Protection Legislation”) and will process your Personal Data in accordance with the Data Protection Legislation and information security legislation. Any capitalised terms used in this Privacy Notice shall be given the same definition as in the Data Protection Legislation.

This Privacy Notice sets out the basis on which Featurespace Ltd will process Personal Data relating to job applicants.

The Data Controller is Featurespace Ltd., 140 Cambridge Science Park, Milton Road, Cambridge, CB4 0GF, United Kingdom.

Data refers to both Personal Data and Special Categories of Data. Your job application and the Personal Data held within it will be processed to assess your viability for the stated role. We may also process any information that you provide about your health, for the sole purpose of assessing whether any adjustments may need to be made to the recruitment process to accommodate you . If your application is unsuccessful, Featurespace will retain your Data for 24 months after the end of the recruitment process. Your Personal Data is processed in accordance with our legitimate interests of making sound recruitment decisions. You are under no obligation to provide us with your Personal Data. However without this, we cannot assess your job application. We will only process information about your health for the purpose of making reasonable adjustments to the recruitment process (if applicable), in accordance with our legal obligations. You have the following rights in relation to the processing of your Data: The right to be informed about how your Data is processed. You have the right to object to the processing of your Data based on our legitimate interests as outlined above. The right of access, to your Data and supplementary information relating to our use of your Data. In certain circumstances, we reserve the right to charge you for exercising this right. The right to rectification, if your Data is inaccurate or incomplete. In certain circumstances, the right to erasure, request the deletion of, or removal of, your Data. In certain circumstances, the right to restrict processing, block any further processing of your Data. We shall respond to any request made by you without delay and in any case within a month of your request. The right to complain to the Information Commissioner’s Office if you believe that your data protection/privacy rights have been breached. Your application will be submitted and stored on an application database (Greenhouse). Access to your Data on Greenhouse is limited to the relevant persons for your application- our internal recruiters, the hiring manager and interviewer(s). Your CV may be printed and shown to consulted decision makers, any physical copies will be securely and confidentially destroyed after a decision has been made on your application. Your CV is transferred to a third country, outside of the EEA, when it is processed by Greenhouse. Greenhouse meet the technical and organisational data security measures outlined in the GDPR Article 32, and are SOC2 Type II certified. We do not envisage that any decision will be taken about your application using automated means.