Our customers

IATA (International Air Transport Association)


The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic.

Industry Travel

Size 56,792 travel agents across 207 countries

Sector International travel association

”IATA has a fundamental responsibility to protect the financial systems that make today’s integrated global air transport network possible. Safer selling is a key component of IATA’s NewGen ISS programme and this agreement with Featurespace will provide IATA’s customers with an additional layer of security.”

Juan Antonio Rodriguez, Director, IATA

IATA's challenge

IATA wanted to enhance the safe selling environment of their Billing and Settlement Plan (BSP).

IATA needed a comprehensive system that is able to analyze multiple data feeds in realtime and automatically monitor agencies 24/7, to protect payments between travel agents and airlines.

Featurespace’s solution

IATA are integrating the ARIC™ platform to:

  • Detect anomalies in agency behavior that indicate fraudulent activity as it occur.
  • Alert both the individual agency and IATA when agencies go over their set thresholds.
  • Understand behavior in real-time and reduce the number of false alerts being investigated.