Often misunderstood, AI and machine learning have big potential for banks in fighting fraud, reducing friction in the customer experience and increasing overall operational efficiency.

Matt Mills, Chief Commercial Officer at Featurespace, joins Lou Carlozo, Managing Editor of Bank Administration Institute (BAI), for its latest Banking Strategies podcast, where he clears up a few misconceptions about AI and machine learning and discusses how banks can navigate the road to frictionless, fraud-free high-tech efficiency.